Journal of Quality Management
Latest Publications

TOTAL DOCUMENTS

110
(FIVE YEARS 0)

H-INDEX

25
(FIVE YEARS 0)

Published By Elsevier

1084-8568
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

The impact of internal marketing activities on external marketing outcomes

2001 ◽  
Vol 6 (1) ◽  
pp. 61-76 ◽  
Author(s):  
Harvir S Bansal ◽  
Morris B Mendelson ◽  
Basu Sharma
Keyword(s):  
Internal Marketing ◽  
Marketing Activities ◽  
The Impact

Airline station performance as a function of employee satisfaction

2001 ◽  
Vol 6 (1) ◽  
pp. 29-45 ◽  
Author(s):  
Delbert Nebeker ◽  
Licia Busso ◽  
Philipp D Werenfels ◽  
Hamady Diallo ◽  
Agnieszka Czekajewski ◽  
...  
Keyword(s):  
Employee Satisfaction

Service with a smile

2001 ◽  
Vol 6 (1) ◽  
pp. 99-110 ◽  
Author(s):  
Diana L Deadrick ◽  
R.Bruce McAfee

The role of procedural justice in the delivery of services

2001 ◽  
Vol 6 (1) ◽  
pp. 77-97 ◽  
Author(s):  
Markus Groth ◽  
Stephen W Gilliland
Keyword(s):  
Procedural Justice ◽  
Delivery Of Services

Size does matter: the effect of organizational size on customer satisfaction

2001 ◽  
Vol 6 (1) ◽  
pp. 47-60 ◽  
Author(s):  
Nadav Goldschmidt ◽  
Beth G. Chung
Keyword(s):  
Customer Satisfaction ◽  
Organizational Size

From the Editor

2001 ◽  
Vol 6 (1) ◽  
pp. 1-3
Author(s):  
R.L. Cardy

Title Index Volume 4–5

2001 ◽  
Vol 6 (1) ◽  
pp. 111-112
Keyword(s):  
Index Volume

In support of the assumptions at the foundation of Deming's management theory

2001 ◽  
Vol 6 (2) ◽  
pp. 371-400 ◽  
Author(s):  
Steven Hillmer ◽  
Dennis Karney
Keyword(s):  
Management Theory
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