Total Quality Management
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1026

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Published By Informa Uk (Taylor & Francis)

1360-0613, 0954-4127

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

The importance of conversations-for-action for effective strategic management

Total Quality Management ◽

10.1080/09544120200000004 ◽

2002 ◽

Vol 13 (8) ◽

pp. 1087-1098 ◽

Author(s):

Kostas N. Dervitsiotis

Keyword(s):

Strategic Management

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Business excellence through quality management

Total Quality Management ◽

10.1080/09544120200000010 ◽

2002 ◽

Vol 13 (8) ◽

pp. 1151-1159 ◽

Author(s):

Manu K. Vora

Keyword(s):

Quality Management ◽

Business Excellence

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A road map through the fog of quality and organizational assessments

Total Quality Management ◽

10.1080/09544120200000002 ◽

2002 ◽

Vol 13 (8) ◽

pp. 1057-1068 ◽

Author(s):

Tito Conti

Keyword(s):

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Erratum

Total Quality Management ◽

10.1080/09544120200000012 ◽

2002 ◽

Vol 13 (8) ◽

pp. 1173-1173

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Business quality and business ethics

Total Quality Management ◽

10.1080/09544120200000009 ◽

2002 ◽

Vol 13 (8) ◽

pp. 1141-1149 ◽

Author(s):

Sergio Sciarelli

Keyword(s):

Business Ethics

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The pan-European customer satisfaction index programme—current work and the way ahead

Total Quality Management ◽

10.1080/09544120200000005 ◽

2002 ◽

Vol 13 (8) ◽

pp. 1099-1106 ◽

Author(s):

Jan A. Eklöf ◽

Anders H. Westlund

Keyword(s):

Customer Satisfaction ◽

Current Work ◽

Satisfaction Index ◽

Customer Satisfaction Index ◽

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Business excellence: make it happen

Total Quality Management ◽

10.1080/09544120200000007 ◽

2002 ◽

Vol 13 (8) ◽

pp. 1115-1124 ◽

Author(s):

Gopal K. Kanji

Keyword(s):

Business Excellence

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Best practice in business excellence

Total Quality Management ◽

10.1080/09544120200000008 ◽

2002 ◽

Vol 13 (8) ◽

pp. 1125-1139 ◽

Author(s):

John Oakland ◽

Steve Tanner ◽

Ken Gadd

Keyword(s):

Best Practice ◽

Business Excellence

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Quality: mind and heart in the organization

Total Quality Management ◽

10.1080/09544120200000006 ◽

2002 ◽

Vol 13 (8) ◽

pp. 1107-1113 ◽

Author(s):

Alberto Galgano

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Beyond TQM implementation: the new paradigm of TQM sustainability

Total Quality Management ◽

10.1080/09544120200000011 ◽

2002 ◽

Vol 13 (8) ◽

pp. 1161-1172 ◽

Author(s):

Mohamed Zairi

Keyword(s):

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