Prelude: Relational Communication and the Link to Deception

Abstract Relational turbulence theory (RTT) proposes causal relationships across cognitive, emotional and communicative variables. Although many tenets of this theory have been tested individually, there has not yet been a comprehensive, predictive examination of RTT. Using structural equation modelling, this study longitudinally tested several propositions and axioms of RTT. Results are largely in line with many of RTT's predictions. Time 1 relational uncertainty predicted time 2 biased cognitions. Time 1 facilitation from a partner predicted time 2 negative emotions. Negative emotions cross-sectionally related to both the enactment and valence of relational communication episodes. Relational turbulence theory's proposed feedback loop received partial support, such that time 1 communication valence (but not engagement) predicted time 2 partner uncertainty, relationship uncertainty and partner facilitation. Results are discussed in terms of theory expansion and refinement.

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Exploring Relational Communication Patterns in Prereferral Intervention Teams

Journal of Educational and Psychological Consultation ◽

10.1080/10474412.2012.706128 ◽

2012 ◽

Vol 22 (3) ◽

pp. 187-207 ◽

Cited By ~ 2

Author(s):

Megan S. Bennett ◽

William P. Erchul ◽

Hannah L. Young ◽

Chelsea M. Bartel

Keyword(s):

Communication Patterns ◽

Relational Communication ◽

Prereferral Intervention ◽

Intervention Teams

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Differences in how physicians and patients perceive physicians’ relational communication

Southern Speech Communication Journal ◽

10.1080/10417948809372740 ◽

1988 ◽

Vol 53 (4) ◽

pp. 420-440 ◽

Cited By ~ 8

Author(s):

Richard L. Street ◽

John M. Wiemann

Keyword(s):

Relational Communication

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A scale for a-holism in relational communication: Concept explication, scale development, and correlates

The Social Science Journal ◽

10.1016/j.soscij.2018.11.002 ◽

2020 ◽

Vol 57 (3) ◽

pp. 350-366 ◽

Cited By ~ 1

Author(s):

Lijiang Shen ◽

Samantha LeVan ◽

Madisen Quesnell ◽

Xi Tian

Keyword(s):

Scale Development ◽

Relational Communication ◽

Concept Explication

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Enough Is Enough! The Fine Line in Executing Multichannel Relational Communication

Journal of Marketing ◽

10.1509/jmkg.75.4.94 ◽

2011 ◽

Vol 75 (4) ◽

pp. 94-109 ◽

Cited By ~ 81

Author(s):

Andrea Godfrey ◽

Kathleen Seiders ◽

Glenn B. Voss

Keyword(s):

Relational Communication ◽

Fine Line

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Achieving employee support during the COVID-19 pandemic – the role of relational and informational crisis communication in Austrian organizations

Journal of Communication Management ◽

10.1108/jcom-10-2020-0107 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Sabine Einwiller ◽

Christopher Ruppel ◽

Julia Stranzl

Keyword(s):

Crisis Communication ◽

Online Survey ◽

Internal Communication ◽

Equation Modeling ◽

Relational Communication ◽

Job Engagement ◽

Organizational Resources ◽

Content Type ◽

Organizational Crises

PurposeBased on social exchange theory, the study examines the influence of informational and relational internal communication on cognitive and affective responses and job engagement during organizational crises caused by the COVID-19 pandemic.Design/methodology/approachData were collected by means of an online survey among people working in organizations with a minimum of 10 employees (N = 1,033) and analyzed using structural equation modeling.FindingsResults show that informational and relational communication as organizational resources have a significant but distinct influence on how employees support their employer during the crisis. While informational communication influences employees' acceptance of managerial decisions, relational communication exerts most influence on affective commitment, which is the strongest driver of job engagement.Research limitations/implicationsThe cross-sectional design, specific crisis situation and geographic location are limitations of the study.Practical implicationsDelivering relevant information to employees quickly and reliably is important. Yet, relationship-oriented communication that demonstrates appreciation and allows for participation has even stronger effects on job engagement, which is essential to mastering challenges arising from a crisis.Social implicationsDuring the COVID-19 pandemic, organizations demanded much from their employees. In exchange, organizations should provide the resources information, status and love (Foa and Foa, 1980) by means of internal crisis communication.Originality/valueThe study demonstrates the role of different types of internal communication during organizational crises used to convey organizational resources, and it highlights the mediating role of acceptance and commitment to enhance employees' engagement at work.

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Critical Synthesis Package: Relational Communication Scale (RCS)

MedEdPORTAL ◽

10.15766/mep_2374-8265.9454 ◽

2013 ◽

Author(s):

Jennifer Hartmark-Hill

Keyword(s):

Relational Communication ◽

Communication Scale

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Relationships between work values, communication satisfaction, and employee job performance

Management Decision ◽

10.1108/md-01-2015-0003 ◽

2016 ◽

Vol 54 (4) ◽

pp. 796-814 ◽

Cited By ~ 12

Author(s):

Mohammad Jalalkamali ◽

Anees Janee Ali ◽

Sunghyup Sean Hyun ◽

Davoud Nikbin

Keyword(s):

Job Performance ◽

Automobile Industry ◽

Design Methodology ◽

Work Values ◽

Communication Satisfaction ◽

International Joint Ventures ◽

Relational Communication ◽

Content Type ◽

Four Dimensions ◽

Asian Context

Purpose – The purpose of this paper is to examine the relationships between work values (cognitive, instrumental, social, and prestige), communication satisfaction (informational and relational), and employee job performance (task and contextual) in the context of international joint ventures (IJVs) in Iran. Design/methodology/approach – Validated measurement items for study variables were adopted from previous studies. Data were collected through surveys using a random sample of employees and their direct supervisors from the two largest IJVs in Iran’s automobile industry. Findings – According to the results, cognitive, instrumental, and prestige work values had significant effects on informational communication satisfaction. All dimensions of work values (cognitive, instrumental, social, and prestige) were significantly related to relational communication satisfaction. Both dimensions of communication satisfaction (informational and relational) were significantly related to both dimensions of employee job performance (contextual and task). Research limitations/implications – Data were collected from two IJVs in Iran, which may limit the generalization of results to non-IJVs in Iran. The results have important implications for IJV managers by providing valuable insights into adopting various effective tools in the workplace. Originality/value – Previous studies have generally considered work values as a two-dimensional construct. This study extends the literature by conceptualizing work values based on four dimensions (cognitive, instrumental, social, and prestige). No study has taken into consideration social and prestige values in an Asian context. In addition, few studies have investigated the relationships between work values and communication satisfaction.

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