Crisis Communication
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2021 ◽  
pp. 016344372110409
Caitlin McGrane ◽  
Larissa Hjorth ◽  
Yoko Akama

This paper takes a design anthropology approach to understanding the learnings, challenges and opportunities Victorians adopted to choreograph practices of care in and through media practice during and after the Australian 2019–2020 bushfire crisis. In doing so, we frame our inquiry from a perspective of how individuals and communities care through media practice. The study weaves together experiences around informal and formal crisis communication media – such as the government’s VicEmergency App, Australian and international news media and social media sharing – to map what we call the careful attunements of choreographing care.

2021 ◽  
Vol 46 (3) ◽  
Sean P Hier

Background: This article reverses the conventional logic of moral panics. COVID-19 precrisisrisk communication is conceptualized as a form of implicatory denial that underreactedto COVID-19 in the three months leading up to the acute phase of the crisis. Analysis: Connections are established among denial theory; infectious disease crisis communication; and the social, economic, and political implications of underreacting to real world threats over three phases of pre-crisis risk communication. Conclusions and implications: Linking the analysis to the broader literature on the socialorganization of denial highlights the dialectical relationship between the rhetoric of panic and conditions of implicatory denial.Contexte :  Cet article renverse la logique conventionnelle sous-tendant les paniques morales. Il conceptualise la communication du risque qui a eu lieu avant la crise du COVID-19 comme une forme de déni implicite où l’on a réagi mollement contre la pandémie pendant les trois mois précédant le stade le plus intense de la crise. Analyse : Cet article établit, sur trois étapes de la communication du risque précédant la crise, des liens entre les théories sur le déni, la communication de crise pour les maladies infectieuses, et les implications sociales, économiques et politiques de la réaction molle envers une véritable menace. Conclusions et implications : En combinant cette analyse avec la littérature sur l’organisationsociale du déni, cet article met en relief la relation dialectique entre la rhétorique sur la panique et les conditions du déni implicite.

2021 ◽  
Vol 12 (4) ◽  
pp. 52-62
Marisa Cleveland ◽  
Simon Cleveland

While postmodern theory has been explored within multiple domains, its application to the domain of public relations is somewhat scant. As a result, constructs, such as power, crisis communication, and code of ethics within the communication profession in the firm require further examination. This study investigates the current postmodernist perspective within organization theory and expands the body of knowledge on postmodernism and public relations through the application of seminal audit literature analysis.

2021 ◽  
Mi̇kai̇l Özdemi̇r

BACKGROUND Health communication has become more critical than ever during the COVID-19 pandemic. Recently, many officials and government agencies have made public information through this channel, which has made Twitter an alternative reliable media organ. OBJECTIVE The present study focuses on the posts made on the official Twitter account of the Turkish Ministry of Health on the communication process during the COVID-19 pandemic. METHODS In this qualitative study, a total of 1,349 unique COVID-19-related tweets posted between 1 March and 31 December 2020 were identified. The tweets were evaluated using the content analysis approach by two investigators. RESULTS Six primary themes emerged regarding the content of the messages: providing information, warning to the community, motivating people and morale-boosting, improving cooperation, scientific approach, and advice to the community. It was observed that the incidence of cases and the frequency of the tweets about motivating people and providing information themes were parallel. In addition, the warning to community tweets peaked towards the middle of the pandemic (August 2020), and then the dose of posts on this subject decreased. In addition, while the frequency of warning to community tweets towards the middle of the pandemic increased, then the dose of posts on this topic decreased. CONCLUSIONS This study has shown that the Ministry of Health uses Twitter frequently and effectively to reach the public more easily in the fight against the pandemic. In the future waves of COVID-19 or other pandemics, the planned and regular production of these "tweets" by health professionals will provide a more transparent crisis management opportunity by taking the fear of the public related to the pandemic. This study can provide insights to health officials and government agencies for crisis communication publicizing health information via social media.

2021 ◽  
Vol 8 (1) ◽  
Sanghee Kim ◽  
Hongjoo Woo

AbstractDuring the COVID-19 pandemic crisis, the media reported different kinds of issues that global fashion retailers face. They had to unexpectedly dismiss garment workers and employees internally, while they had to perform CSR practices for their suffering communities externally. The purpose of this study is to investigate how global fashion retailers responded to these external and internal crises during the pandemic through a case study. Based on corporate social responsibility (CSR) contribution types and the Situational Crisis Communication Theory (SCCT), various secondary sources which are related to three selected global fashion retailers’ (Zara, H&M, and Uniqlo) responses to external and internal crises during the pandemic are analyzed. The findings indicate that global fashion retailers showed some different approaches in their responses to external and internal crises during the pandemic. Externally, all of them practiced CSR by providing monetary and in-kind contributions to the society. However, toward the internal issues related to their factory workers and employees, some of them denied or diminished the problems that had been raised, while all of them attempted to make a deal with the parties who had been affected. The results of this study propose an agenda to discuss global fashion retailers’ responsibilities during the pandemic, as well as to inform fashion retailers of how leading retailers have responded to the crises.

2021 ◽  
pp. 107755872110392
Abi Sriharan ◽  
Attila J. Hertelendy ◽  
Jane Banaszak-Holl ◽  
Michelle M. Fleig-Palmer ◽  
Cheryl Mitchell ◽  

The global scale and unpredictable nature of the current COVID-19 pandemic have put a significant burden on health care and public health leaders, for whom preparedness plans and evidence-based guidelines have proven insufficient to guide actions. This article presents a review of empirical articles on the topics of “crisis leadership” and “pandemic” across medical and business databases between 2003 (since SARS) and—December 2020 and has identified 35 articles for detailed analyses. We use the articles’ evidence on leadership behaviors and skills that have been key to pandemic responses to characterize the types of leadership competencies commonly exhibited in a pandemic context. Task-oriented competencies, including preparing and planning, establishing collaborations, and conducting crisis communication, received the most attention. However, people-oriented and adaptive-oriented competencies were as fundamental in overcoming the structural, political, and cultural contexts unique to pandemics.

2021 ◽  
Vol 12 (5) ◽  
pp. 671-677
Kathleen Stein-Smith

This article examines the significance of multilingualism in finding global solutions and creating a better world. Language learning and multilingualism in the individual are discussed. The role of multilingualism in effectively addressing complex global issues is described. The nature of language skills and cultural knowledge in the individual and within international organizations is analyzed in terms of both policy structure and crisis communication, including the COVID-19 global pandemic, along with a brief overview of multilingualism in international business organizations. The US foreign language deficit is briefly discussed. Perspectives on foreign language education for a better world are provided, as are possibilities for increasing multilingualism for a better world.

2021 ◽  
Vol 13 (17) ◽  
pp. 9634
Manveer Mann ◽  
Sang-Eun Byun ◽  
Whitney Ginder

The COVID-19 pandemic and rising demand for transparency has heightened the importance of sustainability communications on social media to generate deeper stakeholder engagement. Although B Corporations (B Corps), businesses committed to the triple bottom line (TBL), could serve as a catalyst for sustainable development, little is known about how they communicate on social media during a crisis. Therefore, we examined social media communications of B Corps to (1) identify salient topics and themes, (2) analyze how these themes align with the TBL, and (3) evaluate social media performance against industry benchmarks. We focused on the apparel, footwear, and accessories (AFA) sectors in the U.S. and chose Twitter, a platform known for crisis communication. Using a qualitative method, we found four topics and 21 underlying themes. Topics related to social/environmental issues and COVID-19 were most dominant, followed by product/brand promotions. Further classification of specific themes and cases from a TBL perspective demonstrated that, overall, B Corps in the AFA sectors leveraged various approaches to promote balance between each TBL dimension. Lastly, although collectively B Corps exceeded some of the Twitter industry benchmarks, at an individual level, most brands had room for improvement to build a stronger community and promote synergy among the three pillars of the TBL.

2021 ◽  
Vol 2 (3) ◽  
pp. 1-8
Liyana Ansharah Zimal ◽  
Attaf Awamiri Aysar

Crisis communication is the exchange of information between an organization and its constituents during and after the occurrence of a crisis. This research employs a descriptive technique and a qualitative method. Techniques for data gathering include observation, interviewing, and documenting. The aim of this research is to conduct an empirical examination of the execution of strategies and supporting and inhibiting variables in crisis communication in public relations. The findings of this research suggest that a crisis communication plan should be suitable and swift in order to overcome public reaction and avoid a protracted crisis communication. Communication in Times of Crisis Pre-Crisis management is carried out by Public Relations, namely in the preparation (Planning) stage, which includes the establishment of a Public Relations team responsible for providing information, a clean-up and executive summery formation team, and Crisis-Response, namely the manufacturing stage. Press releases, clarifications, establishing stakeholder and media relations, and finally, Post-Crisis, namely the advancement of Public Relations not only to improve the company's image but also to improve performance, press conferences, and dissemination of publications are also implemented to improve things in the short and long term through programs

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