Practical guide to customer service training: Todaro, Julie, and Smith, Mark LTraining library staff and volunteers to provide extraordinary customer service.New York: Neal-Schuman Publishers, 2006. 160p US$65.00 soft cover ISBN 155570560X (available from DA Information Services)
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2011 ◽
Vol 19
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pp. 14-16
2019 ◽
Vol 74
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pp. 427-441
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Vol 14
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