I’m the Boss. Who Needs Policies and Procedures?

This chapter illustrates how every mental health practice needs a number of key policies and procedures in place from the outset. Risks to the success of the practice financially as well as ethically and legally are highlighted. Specific policies to create and use are described, and their role for promoting the provision of effective clinical services is explained. Policies relevant to business aspects of running a private mental health practice, setting clear expectations of staff and employee relations and responsibilities, and for responding to or addressing client needs and expectations are provided. Key policies explained in detail include payment, participation in insurance and managed care, fees, requests for records and release of information, and others. How to incorporate such policies into the informed consent process with clients is described.