Information sources for environmental scanning: do industry and firm size matter?

2011 ◽  
Vol 49 (10) ◽  
pp. 1642-1657 ◽  
Author(s):  
Heiko Haase ◽  
Mário Franco
Author(s):  
George Saridakis ◽  
Priscila Ferreira ◽  
Anne‐Marie Mohammed ◽  
Susan Marlow

Author(s):  
Xue Zhang ◽  
Shaheen Majid ◽  
Schubert Foo

Information Literacy (IL), as a key component of education for decades, has been underemphasized at the workplace. This chapter reports on a study aimed to explore workplace experiences of IL through the environmental scanning process adopted by the travel industry in Singapore. Some 42 travel agent companies responded to the survey, and 13 employees, representing various functional units and hierarchical levels, participated in the follow up interviews after the survey. It was found that IL skills had significant influence on the quality of information for decision-making. Senior Managers were satisfied with their employees’ overall level of IL skills. However, many problems still surfaced during the environmental scanning process, such as inability to find the needed information, overreliance on habitual information sources, and improper storage of information.


2013 ◽  
Vol 30 (6) ◽  
pp. 1089-1098 ◽  
Author(s):  
Petra Andries ◽  
Dries Faems

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