Computing the Expected Cost of an Appointment Schedule for Statistically Identical Customers with Probabilistic Service Times
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A cogent method is presented for computing the expected cost of an appointment schedule where customers are statistically identical, the service time distribution has known mean and variance, and customer no-shows occur with time-dependent probability. The approach is computationally efficient and can be easily implemented to evaluate candidate schedules within a schedule optimization algorithm.
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1999 ◽
Vol 36
(03)
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pp. 934-940
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