KNOWLEDGE CAPABILITY AND KEY STAKEHOLDERS’ READINESS IN ERP IMPLEMENTATION SUCCESS

ObjectiveThe Prevention of Hospital Infections by Intervention and Training (PROHIBIT) project included a cluster-randomised, stepped wedge, controlled study to evaluate multiple strategies to prevent catheter-related bloodstream infection. We report an in-depth investigation of the main barriers, facilitators and contextual factors relevant to successfully implementing these strategies in European acute care hospitals.MethodsQualitative comparative case study in 6 of the 14 European PROHIBIT hospitals. Data were collected through interviews with key stakeholders and ethnographic observations conducted during 2-day site visits, before and 1 year into the PROHIBIT intervention. Qualitative measures of implementation success included intervention fidelity, adaptation to local context and satisfaction with the intervention programme.ResultsThree meta-themes emerged related to implementation success: ‘implementation agendas’, ‘resources’ and ‘boundary-spanning’. Hospitals established unique implementation agendas that, while not always aligned with the project goals, shaped subsequent actions. Successful implementation required having sufficient human and material resources and dedicated change agents who helped make the intervention an institutional priority. The salary provided for a dedicated study nurse was a key facilitator. Personal commitment of influential individuals and boundary spanners helped overcome resource restrictions and intrainstitutional segregation.ConclusionThis qualitative study revealed patterns across cases that were associated with successful implementation. Consideration of the intervention–context relation was indispensable to understanding the observed outcomes.

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The importance of management innovation and consultant services on ERP implementation success

Service Industries Journal ◽

10.1080/02642069.2011.556189 ◽

2011 ◽

Vol 31 (12) ◽

pp. 1907-1919 ◽

Cited By ~ 7

Author(s):

Rafael Lapiedra ◽

Joaquin Alegre ◽

Ricardo Chiva

Keyword(s):

Management Innovation ◽

Implementation Success ◽

Erp Implementation

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Factors influencing ERP implementation in retail sector: an empirical study from India

Journal of Enterprise Information Management ◽

10.1108/jeim-06-2012-0028 ◽

2014 ◽

Vol 27 (4) ◽

pp. 424-448 ◽

Cited By ~ 16

Author(s):

Poonam Garg ◽

Atul Garg

Keyword(s):

Project Management ◽

Enterprise Resource Planning ◽

Empirical Studies ◽

Resource Planning ◽

Retail Sector ◽

Implementation Success ◽

Erp Implementation ◽

Content Type ◽

Factors Influencing ◽

Management Factors

Purpose – The purpose of this paper is to explore the factors influencing the enterprise resource planning (ERP) implementation success in Indian retail sector. Additionally, the study also addresses the relationship between factors that influence ERP implementation and the success of ERP implementation empirically. Strategic, Technological, People and Project management are the examined factors. Design/methodology/approach – Empirical data were collected through survey questionnaire from practitioner like project sponsors, project managers, implementation consultants and team members who were involved in ERP implementation in retail sector. Findings – The results of the study has empirically verified that Strategic, Technological, People and Project management factors are positively influencing ERP implementation success. All four hypotheses were supported by results of the study. Practical implications – This study will provide valuable insights to researchers, practicing managers and those who are planning to implement ERP in retail organization. Originality/value – Very few empirical studies have been performed to investigate the influencing factor of ERP implementation and types of relationships between factors that influence ERP implementation and the success of ERP implementation in Indian retail sector. This study examines how Strategic, Technological, People, and Project management factors are influencing ERP implementation success in retail sector of India. Therefore, the research can make a useful contribution.

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