A Study on Core-Self Evaluation, Service Recovery Performance, Job Satisfaction and Turnover Intention among Hotel Frontline Staff

Culinary Science & Hospitality Research ◽

10.20878/cshr.2012.18.2.009009009 ◽

2012 ◽

Vol 18 (2) ◽

pp. 118-133 ◽

Author(s):

최현정

Keyword(s):

Job Satisfaction ◽

Turnover Intention ◽

Service Recovery ◽

Frontline Staff ◽

Self Evaluation ◽

Service Recovery Performance ◽

Recovery Performance ◽

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A Study on Core-Self Evaluation, Service Recovery Performance, Job Satisfaction and Turnover Intention among Hotel Frontline Staff

Culinary Science & Hospitality Research ◽

10.20878/cshr.2012.18.2.009 ◽

2012 ◽

Vol 18 (2) ◽

pp. 118-133 ◽

Author(s):

최현정

Keyword(s):

Job Satisfaction ◽

Turnover Intention ◽

Service Recovery ◽

Frontline Staff ◽

Self Evaluation ◽

Service Recovery Performance ◽

Recovery Performance ◽

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The relationships between teamwork, service recovery performance, turnover intention, and job satisfaction of flight attendants : Focusing on the moderating effect of job stressors

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2018.12.32.12.135 ◽

2018 ◽

Vol 32 (12) ◽

pp. 135-149

Author(s):

Yu-Kyoung Kim

Keyword(s):

Job Satisfaction ◽

Turnover Intention ◽

Service Recovery ◽

Moderating Effect ◽

Flight Attendants ◽

Job Stressors ◽

Service Recovery Performance ◽

Recovery Performance

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Human Resource Management and Psychological Empowerment in Service Recovery Performance and Job Satisfaction--Model

PsycTESTS Dataset ◽

10.1037/t77828-000 ◽

2019 ◽

Author(s):

Gayani Hewagama ◽

Peter Boxall ◽

Gordon Cheung ◽

Ann Hutchison

Keyword(s):

Job Satisfaction ◽

Resource Management ◽

Human Resource Management ◽

Human Resource ◽

Psychological Empowerment ◽

Service Recovery ◽

Service Recovery Performance ◽

Recovery Performance ◽

Satisfaction Model

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The Structural Relationships among Frontline Hotel Employees' Perceived Customer Verbal Aggression, Emotional Exhaustion, Empowerment, Stress Coping Strategy, the Relationship between the degree of Service Recovery Performance and Turnover Intention

Journal of Tourism Management Research ◽

10.18604/tmro.2015.19.4.4 ◽

2015 ◽

Vol 19 (4) ◽

pp. 63-90

Author(s):

Wonok Lee ◽

Keyword(s):

Emotional Exhaustion ◽

Turnover Intention ◽

Service Recovery ◽

Verbal Aggression ◽

Stress Coping ◽

Hotel Employees ◽

Structural Relationships ◽

Service Recovery Performance ◽

Recovery Performance ◽

The Relationship

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A study on the Relationships of Core-Self Evaluation, Work-Family Facilitation, Job Satisfaction and Turnover Intention

Culinary Science & Hospitality Research ◽

10.20878/cshr.2011.17.4.015015015 ◽

2011 ◽

Vol 17 (4) ◽

pp. 219-237 ◽

Author(s):

최현정

Keyword(s):

Job Satisfaction ◽

Turnover Intention ◽

Self Evaluation ◽

Work Family ◽

Core Self ◽

Evaluation Work

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Effect of Fatigue and Personal Accomplishment on Job Satisfaction, Job Performance and Service Recovery performance for Flight Attendant

Journal of Tourism Management Research ◽

10.18604/tmro.2015.19.4.8 ◽

2015 ◽

Vol 19 (4) ◽

pp. 151-179

Author(s):

Minhee Park ◽

◽

Jaegon Lee ◽

Woonsuh Park

Keyword(s):

Job Satisfaction ◽

Job Performance ◽

Service Recovery ◽

Personal Accomplishment ◽

Flight Attendant ◽

Service Recovery Performance ◽

Recovery Performance

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Mediating role of Service Recovery Performance on the Relationship between Job Satisfaction and Intention to Stay

Asian Journal of Research in Social Sciences and Humanities ◽

10.5958/2249-7315.2016.01104.7 ◽

2016 ◽

Vol 6 (10) ◽

pp. 1474

Author(s):

Udayanan Madhanrajan ◽

Jayanth Jacob

Keyword(s):

Job Satisfaction ◽

Service Recovery ◽

Intention To Stay ◽

Mediating Role ◽

Service Recovery Performance ◽

Recovery Performance ◽

The Relationship

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The effects of job satisfaction, employee commitment, workplace friendship and team culture on service recovery performance

Management Science Letters ◽

10.5267/j.msl.2016.9.002 ◽

2016 ◽

pp. 713-722 ◽

Author(s):

Abednego Feehi Okoe ◽

Henry Boateng ◽

Tiniwah Deborah Mensah

Keyword(s):

Job Satisfaction ◽

Service Recovery ◽

Employee Commitment ◽

Workplace Friendship ◽

Team Culture ◽

Service Recovery Performance ◽

Recovery Performance

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A study on the Relationships of Core-Self Evaluation, Work-Family Facilitation, Job Satisfaction and Turnover Intention

Culinary Science & Hospitality Research ◽

10.20878/cshr.2011.17.4.015 ◽

2011 ◽

Vol 17 (4) ◽

pp. 219-237 ◽

Author(s):

최현정

Keyword(s):

Job Satisfaction ◽

Turnover Intention ◽

Self Evaluation ◽

Work Family ◽

Core Self ◽

Evaluation Work

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The Effect of Organizational Concern to Service Quality(OCSQ) on Frontline Public Employees’ Job Satisfaction, Organization Commitment and Service Recovery Performance

The Korean Journal of Local Government Studies ◽

10.20484/klog.20.3.02 ◽

2016 ◽

Vol 20 (3) ◽

pp. 25-48

Author(s):

Cheol-Min Park ◽

Kee Min

Keyword(s):

Job Satisfaction ◽

Service Quality ◽

Service Recovery ◽

Public Employees ◽

Organization Commitment ◽

Service Recovery Performance ◽

Organizational Concern ◽

Recovery Performance

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