Consumer Participation in Service Evaluation and Quality Improvement: Key Ingredients for a System to Deliver National Indicators

2011 ◽  
Vol 19 (6) ◽  
pp. 493-497 ◽  
Author(s):  
Karen Oakley ◽  
Gillian Malins ◽  
Louisa Riste ◽  
John Allan
Keyword(s):  
Mental Health ◽  
Quality Improvement ◽  
Mental Health Service ◽  
Health Service ◽  
Health Services ◽  
Service Evaluation ◽  
Consumer Participation ◽  
Local Systems ◽  
Health Performance ◽  
Health Service Evaluation

Objectives: The aim of this paper is to describe the fundamental components of a system to ensure consumer participation in mental health service evaluation and quality improvement. Conclusions: The seven fundamental components identified provide the basis for a system to deliver national indicators for consumer participation in quality improvement under the National Health Performance domain of “responsiveness to consumers”. The MH-CoPES Framework satisfies these criteria and may be drawn upon as the basis for developing local systems for consumer participation in quality improvement within mental health services.

Involvement of Users and Relatives in Mental Health Service Evaluation

2014 ◽  
Vol 202 (6) ◽  
pp. 479-486 ◽  
Author(s):  
Angelo Barbato ◽  
Barbara D’Avanzo ◽  
Vito D’Anza ◽  
Emanuele Montorfano ◽  
Monica Savio ◽  
...  
Keyword(s):  
Mental Health ◽  
Mental Health Service ◽  
Health Service ◽  
Service Evaluation ◽  
Health Service Evaluation

Health economics for psychiatric epidemiology

2003 ◽  
pp. 357-376
Author(s):  
Daniel Chisholm ◽  
Paul McCrone
Keyword(s):  
Mental Health ◽  
Economic Evaluation ◽  
Mental Health Service ◽  
Health Service ◽  
Health Economics ◽  
Service Evaluation ◽  
Psychiatric Epidemiology ◽  
Economic Analyses ◽  
Health Service Evaluation

This chapter examines the interface between psychiatric epidemiology and health economics, particularly in relation to mental health service evaluation. We discuss the issues inherent in conducting an economic evaluation and conclude with a summary of the applications of economic analyses.

scholarly journals Mental Health Service Evaluation

1997 ◽  
Vol 48 (9) ◽  
pp. 1207-1207 ◽  
Author(s):  
Jeffrey L. Geller ◽  
Barbara Dickey
Keyword(s):  
Mental Health ◽  
Mental Health Service ◽  
Health Service ◽  
Service Evaluation ◽  
Health Service Evaluation

Mental health service delivery: a profile of mental health non-government organisations in south-east Queensland, Australia

2014 ◽  
Vol 38 (2) ◽  
pp. 202 ◽  
Author(s):  
Louise Byrne ◽  
Michael Wilson ◽  
Karena J. Burke ◽  
Cadeyrn J. Gaskin ◽  
Brenda Happell
Keyword(s):  
Mental Health ◽  
Mental Health Service ◽  
Mental Health Services ◽  
Health Service ◽  
Health Services ◽  
Service Provision ◽  
Health Sector ◽  
Consumer Participation ◽  
Substantial Contribution ◽  
Community Sector

Objective Non-government organisations make a substantial contribution to the provision of mental health services; despite this, there has been little research and evaluation targeted at understanding the role played by these services within the community mental health sector. The aim of the present study was to examine the depth and breadth of services offered by these organisations in south-east Queensland, Australia, across five key aspects of reach and delivery. Methods Representatives from 52 purposively targeted non-government organisations providing mental health services to individuals with significant mental health challenges were interviewed regarding their approach to mental health service provision. Results The findings indicated a diverse pattern of service frameworks across the sector. The results also suggested a positive approach to the inclusion of consumer participation within the organisations, with most services reporting, at the very least, some form of consumer advocacy within their processes and as part of their services. Conclusions This paper offers an important first look at the nature of non-government service provision within the mental health sector and highlights the importance of these organisations within the community sector. What is known about the topic? Non-government organisations make a substantial contribution to the multisectorial provision of services to mental health consumers in community settings. Non-government organisations in Australia are well established, with 79.9% of them being in operation for over 10 years. There is an increasing expectation that consumers influence the development, delivery and evaluation of mental health services, especially in the community sector. What does this paper add? This paper provides a profile of non-government organisations in one state in Australia with respect to the services they provide, the consumers they target, the practice frameworks they use, the use of peer workers and consumer participation, the success they have had with obtaining funding and the extent to which they collaborate with other services. What are the implications for practitioners? This paper provides readers with an understanding of the non-government organisations and the services they provide to people with mental health conditions. In addition, the findings provide an opportunity to learn from the experience of non-government organisations in implementing consumer participation initiatives.

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