scholarly journals Conscious Consumption: Consumer Attitudes and Behaviors toward Second-hand Shopping Conscious Consumption: Consumer Attitudes and Behaviors toward Second-hand Shopping

2017 ◽  
Author(s):  
Ivana Markova ◽  
Naska Bayanduuren
Keyword(s):  
Consumer Attitudes ◽  
Attitudes And Behaviors ◽  
And Behaviors

27653 Consumer attitudes and behaviors on medical cannabis in dermatology

2021 ◽  
Vol 85 (3) ◽  
pp. AB38
Author(s):  
Samuel Yeroushalmi ◽  
Daniel Rollan Nemirovsky ◽  
Dovid Aharon Feldman ◽  
Kamaria Nelson ◽  
Andrew Sparks ◽  
...  
Keyword(s):  
Consumer Attitudes ◽  
Medical Cannabis ◽  
Attitudes And Behaviors ◽  
And Behaviors

Consumer Attitudes and Behaviors Related to Climate Change Questionnaire

2012 ◽  
Author(s):  
Christina Tobler ◽  
Vivianne H.M. Visschers ◽  
Michael Siegrist
Keyword(s):  
Climate Change ◽  
Consumer Attitudes ◽  
Attitudes And Behaviors ◽  
And Behaviors

Misunderstood food date labels and reported food discards: A survey of U.S. consumer attitudes and behaviors

2019 ◽  
Vol 86 ◽  
pp. 123-132 ◽  
Author(s):  
Roni A. Neff ◽  
Marie Spiker ◽  
Christina Rice ◽  
Alexandra Schklair ◽  
Sally Greenberg ◽  
...  
Keyword(s):  
Consumer Attitudes ◽  
Attitudes And Behaviors ◽  
And Behaviors

scholarly journals How Concrete Language Shapes Customer Satisfaction

2020 ◽  
Author(s):  
Grant Packard ◽  
Jonah Berger
Keyword(s):  
Consumer Behavior ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Text Analysis ◽  
Person Perception ◽  
Consumer Attitudes ◽  
Attitudes And Behaviors ◽  
Psychological Mechanism ◽  
And Behaviors ◽  
Concrete Language

Abstract Consumers are often frustrated by customer service. But could a simple shift in language help improve customer satisfaction? We suggest that linguistic concreteness—the tangibility, specificity, or imaginability of words employees use when speaking to customers—can shape consumer attitudes and behaviors. Five studies, including text analysis of over 1,000 real consumer–employee interactions in two different field contexts, demonstrate that customers are more satisfied, willing to purchase, and purchase more when employees speak to them concretely. This occurs because customers infer that employees who use more concrete language are listening (i.e., attending to and understanding their needs). These findings deepen understanding of how language shapes consumer behavior, reveal a psychological mechanism by which concreteness impacts person perception, and provide a straightforward way that managers could help enhance customer satisfaction.

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