The Effects of the Service Quality on the Customer Satisfaction and the Intention to Repurchase in Chinese Internet Shopping Mall

The Institute of Management and Economy Research ◽

10.32599/apjb.10.1.201903.105 ◽

2019 ◽

Vol 10 (1) ◽

pp. 105-116

Author(s):

Yu Meng Zhang ◽

Myoung-Soo Kim

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Shopping Mall ◽

Internet Shopping

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The Influence of the Service Quality on the Customer Satisfaction and Repurchase Intention in Chinese Internet Shopping Mall

The Journal of the Korean Institute of Information and Communication Engineering ◽

10.6109/jkiice.2014.18.4.957 ◽

2014 ◽

Vol 18 (4) ◽

pp. 957-964 ◽

Author(s):

Jia Yu Liu ◽

Min-Cheol Choi ◽

Han-Sik Song

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Shopping Mall ◽

Repurchase Intention ◽

Internet Shopping

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A Study on the Effect of Service Quality Factors to Service Value, Customer Satisfaction and Customer Behavior in Internet Shopping Mall

Journal of Korea Service Management Society ◽

10.15706/jksms.2008.9.4.009 ◽

2008 ◽

Vol 9 (4) ◽

pp. 229-256

Author(s):

Jaehwan Kim

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Customer Behavior ◽

Shopping Mall ◽

Internet Shopping ◽

Quality Factors ◽

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The Influence of the Logistics Service Quality on Logistics Value, Customer Satisfaction, and Customer Loyalty of Internet Shopping Mall in China

Journal of international area studies ◽

10.18327/jias.2011.10.15.3.125 ◽

2011 ◽

Vol 15 (3) ◽

pp. 125

Author(s):

Seong Hwan Yoon

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Customer Loyalty ◽

Shopping Mall ◽

Internet Shopping ◽

Logistics Service ◽

Logistics Service Quality

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A Research of the customer satisfaction influencing repurchase intention and complaining behavior on the internet shopping mall

The e-Business Studies ◽

10.15719/geba.8.2.200706.87 ◽

2007 ◽

Vol 8 (2) ◽

pp. 87-107 ◽

Author(s):

문승제 ◽

jung han kyung

Keyword(s):

Customer Satisfaction ◽

Shopping Mall ◽

The Internet ◽

Repurchase Intention ◽

Internet Shopping ◽

Complaining Behavior

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A Study on the Service Quality and Performance of Internet Shopping Mall in Japan

KOREA INTERNATIONAL COMMERCIAL REVIEW ◽

10.18104/kaic.26.2.201106.169 ◽

2011 ◽

Vol 26 (2) ◽

pp. 169-189

Author(s):

김영성 ◽

주혜영 ◽

ChoiSeokBeom

Keyword(s):

Service Quality ◽

Shopping Mall ◽

Internet Shopping ◽

And Performance

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The Effect of Customer Satisfaction and Customer Loyalty with Relational Benefits on the Internet Shopping Mall (Part I)

Journal of the Korean Society of Clothing and Textiles ◽

10.5850/jksct.2009.33.3.467 ◽

2009 ◽

Vol 33 (3) ◽

pp. 467-476 ◽

Author(s):

Eun-Ju Go ◽

Soo-Kyung Yi ◽

Seon-Sook Kim

Keyword(s):

Customer Satisfaction ◽

Customer Loyalty ◽

Shopping Mall ◽

The Internet ◽

Internet Shopping ◽

Relational Benefits

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A study on the Effects of Delivery Service Quality on Customer Satisfaction in Internet Apparel Shopping Mall

전자무역연구 ◽

10.17255/etr.6.2.200808.23 ◽

2008 ◽

Vol 6 (2) ◽

pp. 23-44

Author(s):

LeeChoongBae ◽

박선영 ◽

Na-Ri Park

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Shopping Mall ◽

Delivery Service ◽

Apparel Shopping

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A Study on the Customer Satisfaction of Internet Shopping Mall in China

The e-Business Studies ◽

10.15719/geba.14.5.201312.325 ◽

2013 ◽

Vol 14 (5) ◽

pp. 325-345

Author(s):

유승균

Keyword(s):

Customer Satisfaction ◽

Shopping Mall ◽

Internet Shopping

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The Effects of Consumption Emotion and Attitude of Internet Shopping Mall Users on Customer Satisfaction and Impulse Buying in China

10.16980/jitc.12.1.201602.337 ◽

2016 ◽

Vol 12 (1) ◽

pp. 337-359

Author(s):

Byung-Ki Park ◽

◽

Sang-Taek Jeon ◽

Sung-Soo Eun ◽

◽

...

Keyword(s):

Customer Satisfaction ◽

Shopping Mall ◽

Impulse Buying ◽

Internet Shopping ◽

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A Study on the Effects of Perceived Utilitarian Value and Service Quality of the Users of Internet Shopping Malls on Customer Satisfaction and Attitude in China - Focused on the Moderating Effect of Profit recognition -

The e-Business Studies ◽

10.20462/tebs.2017.10.18.5.67 ◽

2017 ◽

Vol 18 (5) ◽

pp. 67-88 ◽

Author(s):

Byung-ki Park ◽

Sang-Taek Jeon

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Moderating Effect ◽

Shopping Malls ◽

Internet Shopping ◽

Utilitarian Value

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