scholarly journals A Review of Menace of Call Drops in India and Possible Ways to Minimize It

Author(s):  
Puru Gaur

In this age of wireless telecommunications, it is expected from the telecom service providers that the quality of services is the best; but unfortunately, it is not so and in India the telecom sector is struggling with a menace called Call Drops. Most of the operators in India do not meet the benchmark set by the TRAI for call drops. So, keeping in mind the Indian context of the problem, in this paper, the overall condition of call drops has been reviewed and possible ways to minimize the phenomena of call drops- Cell Splitting and Sectoring, Dynamic channel allocation, Hybrid channel allocation. Also, mathematical proof of relevance of these methods has been provided through Erlang B Formula and various other methods of proving used in other scientific pieces of work have been discussed such as Poisson Probability Function with a discrete variable. The data collected from various resources shows the gravity of the problem. Cell splitting and sectoring methods result in improvised soft handover mechanisms which in turn decrease the rate of call drops. This paper provides a brief but sufficed introduction to the term of call drops and also proposes some simple but efficient ways to cope this menace.

2021 ◽  
Vol 3 (2) ◽  
pp. 433-455
Author(s):  
Getamesay Biyadgilign Berihun ◽  
Dereje Teferi

Telecom service providers are engaged exhaustively in providing various kinds of IT services for their customers. These IT services should be customer-oriented, and quality-based to be competitive in the market. To this end, organizations should manage their IT services effectively and efficiently by introducing various Information Technology Service Management (ITSM) mechanisms. However, improving or developing optimal ITSM mechanisms is a subject of great concern that needs further investigation academically. To the best of the researcher’s knowledge, little or no research has been conducted to design and develop ITSM frameworks for the telecom sector in Ethiopia. Previous studies focused on the implementation, adoption, tailoring, and system or model development for selected ITSM processes within the Ethiopian context. Ethio telecom (ET), the sole telecom service provider of Ethiopia, has a gap in the existing ITSM practices. Hence, this research study intends to investigate the current ITSM practice of Ethio telecom and propose an ITSM framework based on ITIL best practices that ensures the quality of IT services and improve customer satisfaction.


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