Improvement in Queuing Network Model to Reduce Waiting Time at Berthing Area of Port Container Terminal via Discrete Event Simulation

Queuing problems present a gap in the availability of knowledge at port container terminals. This study is focused on various types of services for port container terminal queuing system. The purpose of this paper is to introduce a methodology to decrease waiting time without any reduction in productivity. A new approach for servicing at the queue is proposed, and with this idea waiting time will be reduced without any change in productivity or additional cost. To execute this approach in a port container terminal, berthing areas of the port are simulated with ARENA 13.5, and this new approach is implemented in the model. The result of this change are compared with results of a port container terminal as case study. With implementing this method the waiting time is reduced dramatically and productivity increased slowly.