Blending Front-End Analysis

Performance problems come in all forms. The method presented in this chapter blends the models of three respected Performance improvement icons – Joe Harless, Thomas Gilbert, and Roger Chevalier. Their theoretical and practical approaches are applied to a case study. The three models – 13 Smart Questions (Front-end analysis), Behavior Engineering Model (BEM), and Updated BEM – when combined show ways practitioners can assess and improve performance. The practitioner will develop effective partnerships with clients, gain valuable perspectives on the issues, and their underlying causes. Finally the practitioner will be able to lead a department or an organization in fully analyzing problems and determining how best to solve them.