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Customer Care Center professionell managen
Latest Publications
TOTAL DOCUMENTS
18
(FIVE YEARS 0)
H-INDEX
0
(FIVE YEARS 0)
Published By Gabler Verlag
9783322889324, 9783322889317
Latest Documents
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Latest Documents
Most Cited Documents
Contributed Authors
Related Sources
Related Keywords
Web-based-Training (WBT) in Customer Care Centern — Einsatzkonzepte in der Aus- und Weiterbildung
Customer Care Center professionell managen
◽
10.1007/978-3-322-88931-7_8
◽
2003
◽
pp. 113-128
Author(s):
Wolf Engelbach
Keyword(s):
Web Based
◽
Customer Care
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Personalmanagement im Customer Care Center — Sicherung der Personalressource
Customer Care Center professionell managen
◽
10.1007/978-3-322-88931-7_7
◽
2003
◽
pp. 89-111
Author(s):
Antje Geier
◽
Gerald Groh
Keyword(s):
Care Center
◽
Customer Care
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Arbeitsgestaltung und Ergonomie im Customer Care Center
Customer Care Center professionell managen
◽
10.1007/978-3-322-88931-7_6
◽
2003
◽
pp. 69-87
Author(s):
Antje Geier
Keyword(s):
Care Center
◽
Customer Care
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Das Kunden-Servicecenter als Schnittstelle zum Verlagskunden: Beispiel SDZ Druck und Medien
Customer Care Center professionell managen
◽
10.1007/978-3-322-88931-7_14
◽
2003
◽
pp. 215-225
Author(s):
Thomas Reiter
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Kundenwert als zentrale Steuerungsgröße im Kundenmanagement
Customer Care Center professionell managen
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10.1007/978-3-322-88931-7_4
◽
2003
◽
pp. 43-54
Author(s):
Roland Meier
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Eine empirische Typologie von Customer Care Centern
Customer Care Center professionell managen
◽
10.1007/978-3-322-88931-7_2
◽
2003
◽
pp. 23-30
Author(s):
Wolf Engelbach
Keyword(s):
Customer Care
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Steuerung und Organisation zur automatisierten Erbringung von Leistungen in Call Centern
Customer Care Center professionell managen
◽
10.1007/978-3-322-88931-7_16
◽
2003
◽
pp. 239-245
Author(s):
Biljana Pantic
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Wie Customer-Care-Maßnahmen das Recruiting unterstützen: Beispiel Randstad Deutschland
Customer Care Center professionell managen
◽
10.1007/978-3-322-88931-7_13
◽
2003
◽
pp. 193-213
Author(s):
Ingo Deking
◽
Frank Rath
◽
Jürgen Schäfer
Keyword(s):
Customer Care
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Customer Relationship Management als Basis für den Aufbau und Betrieb von Customer Care Centern
Customer Care Center professionell managen
◽
10.1007/978-3-322-88931-7_1
◽
2003
◽
pp. 13-22
Author(s):
Rainer Bamberger
Keyword(s):
Customer Relationship Management
◽
Relationship Management
◽
Customer Relationship
◽
Customer Care
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Technik im Customer Care Center
Customer Care Center professionell managen
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10.1007/978-3-322-88931-7_9
◽
2003
◽
pp. 129-147
Author(s):
Peter Wetzel
Keyword(s):
Care Center
◽
Customer Care
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