Chatbot Research and Design - Lecture Notes in Computer Science
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14
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Published By Springer International Publishing

9783030682873, 9783030682880
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer

2021 ◽  
pp. 3-15
Author(s):  
Roberta De Cicco ◽  
Susana Cristina Lima da Costa e Silva ◽  
Riccardo Palumbo

36 Questions to Loving a Chatbot: Are People Willing to Self-disclose to a Chatbot?

2021 ◽  
pp. 81-95
Author(s):  
Emmelyn A. J. Croes ◽  
Marjolijn L. Antheunis

Heuristic Evaluation of COVID-19 Chatbots

2021 ◽  
pp. 131-144
Author(s):  
Sviatlana Höhn ◽  
Kerstin Bongard-Blanchy
Keyword(s):  
Heuristic Evaluation

Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?

2021 ◽  
pp. 205-218
Author(s):  
Knut Kvale ◽  
Eleonora Freddi ◽  
Stig Hodnebrog ◽  
Olav Alexander Sell ◽  
Asbjørn Følstad
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
User Experience ◽  
Satisfaction Surveys

More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services

2021 ◽  
pp. 175-189
Author(s):  
Antje Janssen ◽  
Davinia Rodríguez Cardona ◽  
Michael H. Breitner
Keyword(s):  
Customer Services ◽  
Business To Business

Grätzelbot: Social Companion Technology for Community Building among University Freshmen

2021 ◽  
pp. 114-128
Author(s):  
Christian Löw ◽  
Lukas Moshuber ◽  
Albert Rafetseder
Keyword(s):  
Community Building ◽  
Social Companion

scholarly journals Too Informal? How a Chatbot’s Communication Style Affects Brand Attitude and Quality of Interaction

2021 ◽  
pp. 16-31
Author(s):  
Christine Liebrecht ◽  
Lena Sander ◽  
Charlotte van Hooijdonk
Keyword(s):  
Brand Attitude ◽  
Communication Style

User Perception of Text-Based Chatbot Personality

2021 ◽  
pp. 32-47
Author(s):  
Elayne Ruane ◽  
Sinead Farrell ◽  
Anthony Ventresque
Keyword(s):  
User Perception

Go to Chapter X to Explore Interactive Narrative on Smart Assistants

2021 ◽  
pp. 145-157
Author(s):  
Lorenz Cuno Klopfenstein ◽  
Matteo Di Lorenzi
Keyword(s):  
Interactive Narrative
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