Chatbot Research and Design - Lecture Notes in Computer Science
Latest Publications

TOTAL DOCUMENTS

14

(FIVE YEARS 14)

H-INDEX

1

(FIVE YEARS 1)

Published By Springer International Publishing

9783030682873, 9783030682880

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer

Chatbot Research and Design - Lecture Notes in Computer Science ◽

10.1007/978-3-030-68288-0_1 ◽

2021 ◽

pp. 3-15

Author(s):

Roberta De Cicco ◽

Susana Cristina Lima da Costa e Silva ◽

Riccardo Palumbo

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36 Questions to Loving a Chatbot: Are People Willing to Self-disclose to a Chatbot?

Chatbot Research and Design - Lecture Notes in Computer Science ◽

10.1007/978-3-030-68288-0_6 ◽

2021 ◽

pp. 81-95

Author(s):

Emmelyn A. J. Croes ◽

Marjolijn L. Antheunis

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Heuristic Evaluation of COVID-19 Chatbots

Chatbot Research and Design - Lecture Notes in Computer Science ◽

10.1007/978-3-030-68288-0_9 ◽

2021 ◽

pp. 131-144

Author(s):

Sviatlana Höhn ◽

Kerstin Bongard-Blanchy

Keyword(s):

Heuristic Evaluation

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Too Informal? How a Chatbot’s Communication Style Affects Brand Attitude and Quality of Interaction

Chatbot Research and Design - Lecture Notes in Computer Science ◽

10.1007/978-3-030-68288-0_2 ◽

2021 ◽

pp. 16-31

Author(s):

Christine Liebrecht ◽

Lena Sander ◽

Charlotte van Hooijdonk

Keyword(s):

Brand Attitude ◽

Communication Style

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Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?

Chatbot Research and Design - Lecture Notes in Computer Science ◽

10.1007/978-3-030-68288-0_14 ◽

2021 ◽

pp. 205-218

Author(s):

Knut Kvale ◽

Eleonora Freddi ◽

Stig Hodnebrog ◽

Olav Alexander Sell ◽

Asbjørn Følstad

Keyword(s):

Customer Satisfaction ◽

Customer Service ◽

User Experience ◽

Satisfaction Surveys

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More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services

Chatbot Research and Design - Lecture Notes in Computer Science ◽

10.1007/978-3-030-68288-0_12 ◽

2021 ◽

pp. 175-189

Author(s):

Antje Janssen ◽

Davinia Rodríguez Cardona ◽

Michael H. Breitner

Keyword(s):

Customer Services ◽

Business To Business

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Grätzelbot: Social Companion Technology for Community Building among University Freshmen

Chatbot Research and Design - Lecture Notes in Computer Science ◽

10.1007/978-3-030-68288-0_8 ◽

2021 ◽

pp. 114-128

Author(s):

Christian Löw ◽

Lukas Moshuber ◽

Albert Rafetseder

Keyword(s):

Community Building ◽

Social Companion

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User Perception of Text-Based Chatbot Personality

Chatbot Research and Design - Lecture Notes in Computer Science ◽

10.1007/978-3-030-68288-0_3 ◽

2021 ◽

pp. 32-47

Author(s):

Elayne Ruane ◽

Sinead Farrell ◽

Anthony Ventresque

Keyword(s):

User Perception

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The Ontological Classification of Conversational Agents

Chatbot Research and Design - Lecture Notes in Computer Science ◽

10.1007/978-3-030-68288-0_4 ◽

2021 ◽

pp. 48-63 ◽

Author(s):

Katrin Etzrodt

Keyword(s):

Conversational Agents

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Go to Chapter X to Explore Interactive Narrative on Smart Assistants

Chatbot Research and Design - Lecture Notes in Computer Science ◽

10.1007/978-3-030-68288-0_10 ◽

2021 ◽

pp. 145-157

Author(s):

Lorenz Cuno Klopfenstein ◽

Matteo Di Lorenzi

Keyword(s):

Interactive Narrative

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