Leading Difficult Conversations Series #4: Communication Styles under Stress

This new 3-page publication of the UF/IFAS Department of Agricultural Education and Communication focuses on helping leaders better understand their communication style when under stress. Even with adequate preparation, difficult conversations can still be stressful. By understanding their communication style under stress, leaders can better regulate their personal responses to ensure a productive conversation. Written by Christy C. Chiarelli.https://edis.ifas.ufl.edu/wc404

Investigating the relationship between job satisfaction, communication style, employee behavior in conflict situations

This study was designed to test the relationship between job satisfactions, communication style and conflict behaviour of employees in the public system, respectively in the territorial labour inspectorates. Research responds to practical needs highlighted by organizational psychology to identify the sources and dimensions that prevail and make the individual's perception of the organization lead to increased job satisfaction. However, the paper is not without methodological limits, represented by the use of self-report evaluation questionnaires that could involve poor identification and reporting, by the tendency of the facade that appears when the subject is not honest, offers answers that do not reflect its true feelings, principles and values, tends to avoid the appropriate responses to the state, only to leave a good impression, determine a positive judgment, placement in a situation of appreciation, or out of a desire to help the researcher in confirming the study hypothesis. The paper provides additional information for the scientific community, and can also be a starting point for other research by methodologically improving and bringing to the fore variables that can have a significant contribution to job satisfaction in civil servants, the subject being of maximum interest in the current context when a qualitative increase of services for employees and employers is desired.

Mediating Effect of Customer Reliability in the Relationship of the Beauty Professionals' Communication Styles and the Intention to Revisit

This study aims to research the mediating effect of customer reliability in the relationship of the beauty professionals' communication styles and the intention to revisit to increase the reliability and revisitation of the customers who use beauty services. A self-administered survey with 23 questions related to general characteristics, communication styles, customer reliability, and intention to revisit was given to 413 customers. Through SPSS 20.0, frequency analysis, factor analysis, reliability analysis, regression analysis, and mediation regression analysis were performed. The result showed that communication style has 3 factors: cooperation type, control type, and professional type and that the customer reliability and the intention to revisit drew single factors, respectively. And all the effects of the beauty professionals' communication style on the customer reliability, the customer reliability on the intention to revisit, and the communication style on the intention to revisit appeared to have a positive effect. Also, the customer reliability showed the mediating effect in the relationship between cooperation type and the intention to revisit. And in the relationship of control type, professional type, and intention to revisit, by the full mediation effect, the customer reliability appeared to work as an essential variable in the relationship of communication style and intention to revisit. Based on this result, the author expects that this study can help expand the training for the communication style that fits the beauty service environment and create profits with the competitiveness reinforcement by the strategy development of proper service training and marketing for beauty professionals.

Akomodasi Komunikasi Aparatur Sipil Negara Magang di Perusahaan Manufaktur

Magang merupakan salah satu upaya Kementerian Perindustrian (Kemenperin) untuk mendorong pegawainya mampu mencermati berbagai dinamika kondisi aktual dan melakukan berbagai penyesuaian untuk melakukan langkah-langkah proaktif dalam mendukung industri nasional. Perbedaan budaya pada kedua jenis instansi dapat menjadi hambatan yang menimbulkan ketidakpastian dan kecemasan. Penelitian ini bertujuan untuk mengetahui akomodasi komunikasi yang dilakukan oleh peserta magang dan hambatan-hambatan yang dialami dalam proses akomodasi komunikasi tersebut. Studi ini menggunakan Communication Accommodation Theory (CAT) yang merujuk pada empat tahapan model Giles dan Anxiety Uncertainty Management (AUM). Pendekatan yang digunakan adalah kualitatif interpretif dengan metode studi kasus, dan teknik pengumpulan data dengan wawancara mendalam. Penelitian menemukan bahwa peserta magang melakukan akomodasi kovergensi, divergensi, dan sedikit akomodasi berlebihan untuk dapat menyesuaikan komunikasi dengan pegawai PT X. Akomodasi komunikasi bertujuan untuk proses penyesuaian antarbudaya agar terbentuk saling pengertian di antara individu yang terlibat, tercipta perasaan nyaman, menurunkan hambatan komunikasi, dan mereduksi ketidakpastian dalam berinteraksi untuk mencapai komunikasi yang efektif. Internships are one of the efforts of the Ministry of Industry (Kemenperin) to encourage employees to observe various dynamics of actual conditions and make multiple adjustments to take proactive steps to support the national industry. Cultural differences in the two types of institutions can be obstacles that cause uncertainty and anxiety. This study aims to determine the communication accommodation made by interns and the barriers experienced in the communication accommodation process. This study employed Communication Accommodation Theory (CAT) which refers to the four stages of the Giles model and Anxiety Uncertainty Management (AUM). It used is a qualitative interpretive approach with a case study method and data collection techniques with in-depth interviews. The study found that the interns accommodated convergence, divergence, and a little excessive accommodation to adjust their communication style to PT X employees. Communication accommodation aims at the intercultural adjustment process to form a mutual understanding between the individuals involved, create a feeling of comfort, lower communication barriers, and reduce uncertainty in interacting to achieve effective communication.

The Effect of Communication Style on Teaching Motivation, Work Ethics, Emotional Intelligence, Reading Proficiency and Knowledge Sharing

Introduction. The reading proficiency of students across countries varies. Better teaching motivation, workplace ethics, Emotional Intelligence promote one to share their knowledge with others. Therefore this study seeks to investigate the role of communication style, the effect of teaching motivation, workplace ethics, emotional intelligence on reading proficiency and knowledge sharing. Materials and Methods. This study engaged 448 teachers/serviced teachers from various levels of secondary schools. Structural Equation Modeling is utilized in this study to analyze the model. The model reached a satisfactory compliance. Results. The results showed that teaching motivation, workplace ethics, emotional intelligence bear on reading proficiency and knowledge sharing positively. The communication style of teachers mediates the model significantly. Discussion and Conclusion.Teachers with better motivation prepare their class better by increasing their knowledge and insight into their field by the intensity of their effort to increase their reading experience and proficiency. Those sticking to work ethic try to increase their integrity, honesty, discipline, fairness and respect, responsibility, and accountability at work to reach better proficiency of reading and behaviors of sharing activities. Teachers’ Emotional Intelligence boosts their quality in reading by reaching a better quality of their ability on their understanding of reading passages and vocabulary knowledge as well as the level of proficiency in reading. Teachers with better communication styles increase their motivation onto the level of reading proficiency. Communication style strengthens the influence of motivation on reading skills.

Effects of Communication Style on Competence Evaluations of Soccer Referees: Procedural Versus Relational Framing

Good communication skills are important for soccer referees, but it remains unclear what exactly constitutes good referee communication. In this article, we focus on the role of verbal framing by soccer referees by contrasting the effects of procedural frames (focusing on rules and regulations) and relational frames (focusing on relational aspects) on perceptions of referee competence. We conducted an experiment ( N = 97) in which soccer referees used either procedural or relational frames to communicate about different types of in-game situations (yellow card and offside) to players. Results demonstrate that spectator perceptions of impartiality and confidence did not differ depending on the type of frame used. However, relational (vs. procedural) frames did increase spectator perceptions of respectfulness and communication skills. Soccer referees are recommended to use relational over procedural frames when communicating to players during a match.

INTERACTIONS IN CONVERSATIONS BETWEEN THREE PEOPLE IN PODCAST: A STUDY OF PRAGMATICS

The interaction process between each party can affect the course of the conversation. This study aims to investigate the characteristics of podcast conversations and the communication style used between two interviewers and one resource person in Catatan Psikologi's podcast entitled Quarter Life Crisis. This study used qualitative methods with a conversational analysis (CA) approach as well as collaborative communication and competitive communication theories. The process of conversations transcription used the conventions written by Du Bois. The results showed minimal response phenomena, interruptions, and overlaps in the conversation, leading to collaborative communication both at the word and sentence. However, the collaborative communication style has a more significant emergence. Based on the analysis above, the parties involved in the communication tried to build togetherness and cooperation which can be seen in the narrative. When one speaker told a story, the others also participated in the conversation by providing minimal responses, showing sympathy, and also comments or opinions.

Gaya Komunikasi Politik Twitter Partai Gerindra

Social media, especially Twitter, as one of the most widely used platforms on the internet, is now being used by political organizations to convey their political communication messages. This study uses a descriptive qualitative method by analyzing the communication style conveyed by the Gerindra party Twitter account to its followers. In looking for references, researchers use a systematic review method wherein the authors must describe the search to be used, determine where and when they should search, and what terms they should use. The results of this study indicate that the style of political communication conveyed by the Gerindra Twitter account has the aim of being accepted by Twitter users, whose users are young people. Unlike the political communication messages conveyed during the 2014 & 2019 elections, the Gerindra Twitter account conveys its political communication style in a relaxed and informative way. The relevance of the information diffusion theory in this study is when the Gerindra party takes advantage of the great opportunity of Twitter as a social media to communicate its political campaigns so that new voters can accept it in the future.

Employee Conflicts Leading Towards Hostile Work Environment: A Case of Health Center

The communication style of an organization plays a significant role in achieving the goal. In the healthcare industry aspects of communication among co-workers and management play a very sensitive role. Nicobar health private limited (NHPL) (imaginary) is a large organization. This case study present issues on versions of the communication gap between higher authorities and subordinate employees that lead to traumatized lifetime experience of an employee within the organization while rendering her duties. The differences between two individuals (senior and subordinate) turned into workplace harassment. Communication barriers promoted harassment at workplace, therefore this case study tries to touch these issues and it will also provide suggestions for further improvement in employee communication with reference to a safe workplace.

Considering Instructional Contexts in AAC Interventions for People with ASD and/or IDD Experiencing Complex Communicative Needs: A Single Case Design Meta-analysis

For children with autism or intellectual and developmental disabilities who also have complex communication needs, communication is a necessary skill set to increase independence and quality of life. Understanding the how, where, and communication style being taught is important for identifying deficits in the field as well as which interventions are most effective. This meta-analysis sought to identify effectiveness among different settings, behavioral strategies, and moderator variables. A systematic search and screening process identified 114 eligible studies with 330 participants; overall outcomes indicate that AAC interventions were effective with Tau effects ranging from 0.53- 1.03 and LRR effects ranging from 0.21- 2.90. However, no instructional context variables systematically predicted differences in intervention effectiveness.