Services Marketing Quarterly
Latest Publications

TOTAL DOCUMENTS

1127

(FIVE YEARS 56)

H-INDEX

(FIVE YEARS 1)

Published By Informa Uk (Taylor & Francis)

1533-2977, 1533-2969

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

How to Enhance Customer Loyalty to Retail Stores via Retail Service Quality Practices? A Moderated Mediated Mechanism

Services Marketing Quarterly ◽

10.1080/15332969.2021.1997504 ◽

2022 ◽

pp. 1-21

Author(s):

Achchuthan Sivapalan ◽

Amit Shankar ◽

Manish Das ◽

Kajenthiran Konalingam

Keyword(s):

Service Quality ◽

Customer Loyalty ◽

Retail Stores ◽

Quality Practices ◽

Retail Service ◽

Retail Service Quality

Download Full-text

How Does Electronic Word of Mouth Impact Green Hotel Booking Intention?

Services Marketing Quarterly ◽

10.1080/15332969.2021.1987609 ◽

2021 ◽

pp. 1-20

Author(s):

Pooja Kumari ◽

R. Sangeetha

Keyword(s):

Word Of Mouth ◽

Electronic Word Of Mouth ◽

Green Hotel ◽

Hotel Booking

Download Full-text

Service Provider Hesitation in Credence Services: The Importance of Customer Expectations?

Services Marketing Quarterly ◽

10.1080/15332969.2021.1994194 ◽

2021 ◽

pp. 1-16

Author(s):

Rachel Fuller ◽

Simon Pervan ◽

Breanne Kunstler ◽

Mark Merolli

Keyword(s):

Service Provider ◽

Customer Expectations ◽

Credence Services

Download Full-text

Understanding Key Factors Motivating Customers to Purchase Brands via Brand Apps: A Service Dominant Logic Perspective

Services Marketing Quarterly ◽

10.1080/15332969.2021.1997503 ◽

2021 ◽

pp. 1-20

Author(s):

Trang P. Tran ◽

McKenzie May ◽

Christine M. Kowalczyk

Keyword(s):

Key Factors ◽

Service Dominant Logic ◽

Dominant Logic

Download Full-text

Promotion of Transaction-Based Cause-Related Marketing: How Should the Source and the Impact of the Partnership Be Presented

Services Marketing Quarterly ◽

10.1080/15332969.2021.1994192 ◽

2021 ◽

pp. 1-19

Author(s):

Kristin Stewart ◽

Vassilis Dalakas ◽

Marcus Wardley

Keyword(s):

Cause Related Marketing ◽

The Impact

Download Full-text

Promotion of Perceived Service Quality Through Employee Training and Empowerment: The Mediating Role of Employee Motivation and Internal Communication

Services Marketing Quarterly ◽

10.1080/15332969.2021.1992560 ◽

2021 ◽

pp. 1-18

Author(s):

Lovemore Chikazhe ◽

Esthery Nyakunuwa

Keyword(s):

Service Quality ◽

Employee Training ◽

Employee Motivation ◽

Internal Communication ◽

Perceived Service Quality ◽

Mediating Role

Download Full-text

Interactive Value Formation: Exploring the Literature on Dark Side of the Service Experience from the Perspective of Value Co-Destruction (VCD)

Services Marketing Quarterly ◽

10.1080/15332969.2021.1997505 ◽

2021 ◽

pp. 1-21

Author(s):

Renato Calhau Codá ◽

Josivania Silva Farias

Keyword(s):

Dark Side ◽

Service Experience

Download Full-text

Exploring Online Sentiment (OS) As a Measure of Customer Experience (CX) for Telecommunication Services

Services Marketing Quarterly ◽

10.1080/15332969.2021.1992558 ◽

2021 ◽

pp. 1-20

Author(s):

James Lappeman ◽

Seth Meyer ◽

Diana Miguel

Keyword(s):

Customer Experience ◽

Telecommunication Services

Download Full-text

“Enjoy!” The Effects of Service Blessings on the Customer

Services Marketing Quarterly ◽

10.1080/15332969.2021.1992561 ◽

2021 ◽

pp. 1-19

Author(s):

Robert M. Schindler ◽

Sandipan S. Sen ◽

Judy A. Wiles

Download Full-text

What Determines Satisfaction with Call Centers? The Case of UK Telecom

Services Marketing Quarterly ◽

10.1080/15332969.2021.1994176 ◽

2021 ◽

pp. 1-21

Author(s):

Hugo Ribeiro ◽

Ricardo Rodrigues

Keyword(s):

Call Centers

Download Full-text

Services Marketing QuarterlyLatest Publications

TOTAL DOCUMENTS

H-INDEX

Published By Informa Uk (Taylor & Francis)

How to Enhance Customer Loyalty to Retail Stores via Retail Service Quality Practices? A Moderated Mediated Mechanism

How Does Electronic Word of Mouth Impact Green Hotel Booking Intention?

Service Provider Hesitation in Credence Services: The Importance of Customer Expectations?

Understanding Key Factors Motivating Customers to Purchase Brands via Brand Apps: A Service Dominant Logic Perspective

Promotion of Transaction-Based Cause-Related Marketing: How Should the Source and the Impact of the Partnership Be Presented

Promotion of Perceived Service Quality Through Employee Training and Empowerment: The Mediating Role of Employee Motivation and Internal Communication

Interactive Value Formation: Exploring the Literature on Dark Side of the Service Experience from the Perspective of Value Co-Destruction (VCD)

Exploring Online Sentiment (OS) As a Measure of Customer Experience (CX) for Telecommunication Services

“Enjoy!” The Effects of Service Blessings on the Customer

What Determines Satisfaction with Call Centers? The Case of UK Telecom

Services Marketing Quarterly
Latest Publications