Services Marketing Quarterly
Latest Publications

TOTAL DOCUMENTS

1127

(FIVE YEARS 75)

H-INDEX

23

(FIVE YEARS 3)

Published By Informa Uk (Taylor & Francis)

1533-2977, 1533-2969

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

How to Enhance Customer Loyalty to Retail Stores via Retail Service Quality Practices? A Moderated Mediated Mechanism

Services Marketing Quarterly ◽

10.1080/15332969.2021.1997504 ◽

2022 ◽

pp. 1-21

Author(s):

Achchuthan Sivapalan ◽

Amit Shankar ◽

Manish Das ◽

Kajenthiran Konalingam

Keyword(s):

Service Quality ◽

Customer Loyalty ◽

Retail Stores ◽

Quality Practices ◽

Retail Service ◽

Retail Service Quality

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How Does Electronic Word of Mouth Impact Green Hotel Booking Intention?

Services Marketing Quarterly ◽

10.1080/15332969.2021.1987609 ◽

2021 ◽

pp. 1-20

Author(s):

Pooja Kumari ◽

R. Sangeetha

Keyword(s):

Word Of Mouth ◽

Electronic Word Of Mouth ◽

Green Hotel ◽

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Service Provider Hesitation in Credence Services: The Importance of Customer Expectations?

Services Marketing Quarterly ◽

10.1080/15332969.2021.1994194 ◽

2021 ◽

pp. 1-16

Author(s):

Rachel Fuller ◽

Simon Pervan ◽

Breanne Kunstler ◽

Mark Merolli

Keyword(s):

Service Provider ◽

Customer Expectations ◽

Credence Services

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Understanding Key Factors Motivating Customers to Purchase Brands via Brand Apps: A Service Dominant Logic Perspective

Services Marketing Quarterly ◽

10.1080/15332969.2021.1997503 ◽

2021 ◽

pp. 1-20

Author(s):

Trang P. Tran ◽

McKenzie May ◽

Christine M. Kowalczyk

Keyword(s):

Key Factors ◽

Service Dominant Logic ◽

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Promotion of Transaction-Based Cause-Related Marketing: How Should the Source and the Impact of the Partnership Be Presented

Services Marketing Quarterly ◽

10.1080/15332969.2021.1994192 ◽

2021 ◽

pp. 1-19

Author(s):

Kristin Stewart ◽

Vassilis Dalakas ◽

Marcus Wardley

Keyword(s):

Cause Related Marketing ◽

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Promotion of Perceived Service Quality Through Employee Training and Empowerment: The Mediating Role of Employee Motivation and Internal Communication

Services Marketing Quarterly ◽

10.1080/15332969.2021.1992560 ◽

2021 ◽

pp. 1-18

Author(s):

Lovemore Chikazhe ◽

Esthery Nyakunuwa

Keyword(s):

Service Quality ◽

Employee Training ◽

Employee Motivation ◽

Internal Communication ◽

Perceived Service Quality ◽

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Interactive Value Formation: Exploring the Literature on Dark Side of the Service Experience from the Perspective of Value Co-Destruction (VCD)

Services Marketing Quarterly ◽

10.1080/15332969.2021.1997505 ◽

2021 ◽

pp. 1-21

Author(s):

Renato Calhau Codá ◽

Josivania Silva Farias

Keyword(s):

Dark Side ◽

Service Experience

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Exploring Online Sentiment (OS) As a Measure of Customer Experience (CX) for Telecommunication Services

Services Marketing Quarterly ◽

10.1080/15332969.2021.1992558 ◽

2021 ◽

pp. 1-20

Author(s):

James Lappeman ◽

Seth Meyer ◽

Diana Miguel

Keyword(s):

Customer Experience ◽

Telecommunication Services

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“Enjoy!” The Effects of Service Blessings on the Customer

Services Marketing Quarterly ◽

10.1080/15332969.2021.1992561 ◽

2021 ◽

pp. 1-19

Author(s):

Robert M. Schindler ◽

Sandipan S. Sen ◽

Judy A. Wiles

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What Determines Satisfaction with Call Centers? The Case of UK Telecom

Services Marketing Quarterly ◽

10.1080/15332969.2021.1994176 ◽

2021 ◽

pp. 1-21

Author(s):

Hugo Ribeiro ◽

Ricardo Rodrigues

Keyword(s):

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