A Practical Guide to Call Center Technology
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31

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Published By CRC Press

9780429079597

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The ACD As a Customer Workflow Manager

A Practical Guide to Call Center Technology ◽

10.1201/9781482280753-16 ◽

2002 ◽

pp. 211-224

Keyword(s):

Workflow Manager

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The Role of the Customer Contact Center

A Practical Guide to Call Center Technology ◽

10.1201/9781482280753-7 ◽

2002 ◽

pp. 41-52

Keyword(s):

Contact Center ◽

Customer Contact

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The Traditional Call Center

A Practical Guide to Call Center Technology ◽

10.1201/9781482280753-6 ◽

2002 ◽

pp. 29-40

Keyword(s):

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SYSTEM COSTS

A Practical Guide to Call Center Technology ◽

10.1201/9781482280753-34 ◽

2002 ◽

pp. 443-443

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MANAGEMENT INFORMATION SYSTEM REPORTING REQUIREMENTS

A Practical Guide to Call Center Technology ◽

10.1201/9781482280753-30 ◽

2002 ◽

pp. 435-439

Keyword(s):

Information System ◽

Management Information System ◽

Management Information ◽

Reporting Requirements

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MAINTENANCE SUPPORT REQUIREMENTS

A Practical Guide to Call Center Technology ◽

10.1201/9781482280753-33 ◽

2002 ◽

pp. 442-442

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USER PROGRAMMABILITY REQUIREMENTS

A Practical Guide to Call Center Technology ◽

10.1201/9781482280753-31 ◽

2002 ◽

pp. 440-440

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Appendix I: Request for Information: Computer Telephony

A Practical Guide to Call Center Technology ◽

10.1201/9781482280753-26 ◽

2002 ◽

pp. 361-426

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Epilogue

A Practical Guide to Call Center Technology ◽

10.1201/9781482280753-25 ◽

2002 ◽

pp. 357-360

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The Advantages of A Purpose Built ACD System

A Practical Guide to Call Center Technology ◽

10.1201/9781482280753-14 ◽

2002 ◽

pp. 167-186

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