Crafting Customer Experience Strategy
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12
(FIVE YEARS 12)

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Published By Emerald Publishing Limited

9781839097119, 9781839097102
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Customer Experience by Design or by Accident

2021 ◽  
pp. 117-128
Author(s):  
Smitha Girija ◽  
Devika Rani Sharma
Keyword(s):  
Customer Experience

Customer Experience: A Business to Business Context

2021 ◽  
pp. 175-197
Author(s):  
Dinesh Sharma ◽  
Sumanjit Dass
Keyword(s):  
Customer Experience ◽  
Business Context ◽  
Business To Business

Getting Into the Customers, Shoes: Customer Journey Management

2021 ◽  
pp. 21-45
Author(s):  
Bikramjit Rishi ◽  
Sapna Popli
Keyword(s):  
Customer Journey

Breaking Corporate Silos – Making Customer Experience Work

2021 ◽  
pp. 129-154
Author(s):  
Anindita Banerjee
Keyword(s):  
Customer Experience

Emotions: The Essence of Customers' Experience

2021 ◽  
pp. 47-64
Author(s):  
Irfan A. Rizvi ◽  
Sapna Popli

scholarly journals Prelims

2021 ◽  
pp. i-xxv

Index

2021 ◽  
pp. 219-224

The What, Why and How of Customer Experience

2021 ◽  
pp. 1-20
Author(s):  
Sapna Popli ◽  
Bikramjit Rishi
Keyword(s):  
Customer Experience
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