Journal of Hospitality and Tourism Management
(FIVE YEARS 618)
(FIVE YEARS 19)
Published By Elsevier
What makes guests trust Airbnb? Consumer trust formation and its impact on continuance intention in the sharing economy
Effects of COVID-19 on customer service experience: Can employees wearing facemasks enhance customer-perceived service quality?
Clarifying the multi-order multidimensional structure of organizational citizenship behavior: A cross-cultural validation