Value Creation and a Single Market for Financial Services in Europe

Author(s):  
Heino Beckmann
2013 ◽  
Vol 21 (2) ◽  
pp. 51-71 ◽  
Author(s):  
Jung-Yu Lai ◽  
Khire Rushikesh Ulhas ◽  
Ching-Tsung Lin ◽  
Chorng-Shyong Ong

In today’s highly competitive business environment, online business-to-business (B2B) banking services offer efficient, reliable, securable, and convenient financial services for customers. However, research has paid scant attention to quantifying the value of online B2B banking and identifying the factors that drive it from the employees’ perspective. Hence, this study explores value creation in online B2B banking in terms of user satisfaction, individual impacts, and organizational impacts by incorporating technological, organizational, and environmental forces. The results based on a survey of 178 respondents collected from Taiwanese Small and Medium Enterprises (SMEs) strongly support the contention of the study that technological, organizational, and environmental forces really drive value creation in online B2B banking in terms of user satisfaction, individual impacts, and organizational impacts. These findings and the proposed research model may be helpful to managers when implementing online B2B banking, and valuable for researchers who are developing related theories.


Significance The alternative to passporting after Brexit is ‘equivalence’, which would allow EU and UK firms access each other’s financial markets. However, such a regime does have the same sectoral coverage as passporting and is vulnerable to revocation. Impacts New free trade deals with non-EU countries will not substitute for the EU’s single market in terms of financial services coverage. While the strength of other EU financial centres will grow, London has an infrastructure that is difficult to replicate. Failure to reach an agreement on UK-EU financial services trade could see many firms unable to serve EU clients from London.


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