user satisfaction
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2022 ◽  
Vol 40 (2) ◽  
pp. 1-33
Hui Li ◽  
Lianyun Li ◽  
Guipeng Xv ◽  
Chen Lin ◽  
Ke Li ◽  

Social Recommender Systems (SRS) have attracted considerable attention since its accompanying service, social networks, helps increase user satisfaction and provides auxiliary information to improve recommendations. However, most existing SRS focus on social influence and ignore another essential social phenomenon, i.e., social homophily. Social homophily, which is the premise of social influence, indicates that people tend to build social relations with similar people and form influence propagation paths. In this article, we propose a generic framework Social PathExplorer (SPEX) to enhance neural SRS. SPEX treats the neural recommendation model as a black box and improves the quality of recommendations by modeling the social recommendation task, the formation of social homophily, and their mutual effect in the manner of multi-task learning. We design a Graph Neural Network based component for influence propagation path prediction to help SPEX capture the rich information conveyed by the formation of social homophily. We further propose an uncertainty based task balancing method to set appropriate task weights for the recommendation task and the path prediction task during the joint optimization. Extensive experiments have validated that SPEX can be easily plugged into various state-of-the-art neural recommendation models and help improve their performance. The source code of our work is available at:

2022 ◽  
Vol 22 (1) ◽  
Helmut Trimmel ◽  
Alexander Egger ◽  
Reinhard Doppler ◽  
Mathias Pimiskern ◽  
Wolfgang G. Voelckel

Abstract Background Pain relief in the prehospital setting is often insufficient, as the administration of potent intravenous analgesic drugs is mostly reserved to physicians. In Australia, inhaled methoxyflurane has been in routine use by paramedics for decades, but experience in Central European countries is lacking. Thus, we aimed to assess whether user friendliness and effectiveness of inhaled methoxyflurane as sole analgesic match the specific capabilities of local ground and air-based EMS systems in Austria. Methods Observational study in adult trauma patients (e.g. dislocations, fracture or low back pain following minor trauma) with moderate to severe pain (numeric rating scale [NRS] ≥4). Included patients received a Penthrop® inhaler containing 3 mL of methoxyflurane (maximum use 30 min). When pain relief was considered insufficient (NRS reduction < 3 after 10 min), intravenous analgesics were administered by an emergency physician. The primary endpoint was effectiveness of methoxyflurane as sole analgesic for transport of patients. Secondary endpoints were user friendliness (EMS personell), time to pain relief, vital parameters, side effects, and satisfaction of patients. Results Median numeric pain rating was 8.0 (7.0–8.0) in 109 patients. Sufficient analgesia (reduction of NRS ≥3) was achieved by inhaled methoxyflurane alone in 67 patients (61%). The analgesic effect was progressively better with increasing age. Side effects were frequent (n = 58, 53%) but mild. User satisfaction was scored as very good when pain relief was sufficient, but fair in patients without benefit. Technical problems were observed in 16 cases (14.7%), mainly related to filling of the inhaler. In every fifth use, the fruity smell of methoxyflurane was experienced as unpleasant. No negative effects on vital signs were observed. Conclusion In prehospital use, inhaled methoxyflurane as sole analgesic is effective for transport of trauma patients (62%) with moderate to severe pain. Older patients benefit especially from inhaled methoxyflurane. Side effects are mild and vital parameters unaffected. Thus, inhaled methoxyflurane could be a valuable device for non-physician EMS personnel rescue services also in the central Europe region.

2022 ◽  
Vol 9 ◽  
Louisa Murdin ◽  
Mark Sladen ◽  
Hannah Williams ◽  
Doris-Eva Bamiou ◽  
Athanasios Bibas ◽  

BackgroundHearing loss is a major public health challenge. Audiology services need to utilise a range of rehabilitative services and maximise innovative practice afforded by technology to actively promote personalized, participatory, preventative and predictive care if they are to cope with the social and economic burden placed on the population by the rapidly rising prevalence of hearing loss. Digital interventions and teleaudiology could be a key part of providing high quality, cost-effective, patient-centred management. There is currently very limited evidence that assesses the hearing impaired patient perspective on the acceptance and usability of this type of technology.AimThis study aims to identify patient perceptions of the use of a hearing support system including a mobile smartphone app when used with Bluetooth-connected hearing aids across the everyday life of users, as part of the EVOTION project.MethodsWe applied a questionnaire to 564 participants in three countries across Europe and analysed the following topics: connectivity, hearing aid controls, instructional videos, audiological tests and auditory training.Key FindingsOlder users were just as satisfied as younger users when operating this type of technology. Technical problems such as Bluetooth connectivity need to be minimised as this issue is highly critical for user satisfaction, engagement and uptake. A system that promotes user-controllability of hearing aids that is more accessible and easier to use is highly valued. Participants are happy to utilise monitoring tests and auditory training on a mobile phone out of the clinic but in order to have value the test battery needs to be relevant and tailored to each user, easy to understand and use. Such functions can elicit a negative as well as positive experience for each user.ConclusionOlder and younger adults can utilise an eHealth mobile app to complement their rehabilitation and health care. If the technology works well, is tailored to the individual and in-depth personalised guidance and support is provided, it could assist maximisation of hearing aid uptake, promotion of self-management and improving outcomes.

2022 ◽  
Vol 14 (2) ◽  
pp. 829
Ayman A. El-Saleh ◽  
Abdulraqeb Alhammadi ◽  
Ibraheem Shayea ◽  
Nizar Alsharif ◽  
Nouf M. Alzahrani ◽  

Mobile broadband (MBB) is one of the critical goals in fifth-generation (5G) networks due to rising data demand. MBB provides very high-speed internet access with seamless connections. Existing MBB, including third-generation (3G) and fourth-generation (4G) networks, also requires monitoring to ensure good network performance. Thus, performing analysis of existing MBB assists mobile network operators (MNOs) in further improving their MBB networks’ capabilities to meet user satisfaction. In this paper, we analyzed and evaluated the multidimensional performance of existing MBB in Oman. Drive test measurements were carried out in four urban and suburban cities: Muscat, Ibra, Sur and Bahla. This study aimed to analyze and understand the MBB performance, but it did not benchmark the performance of MNOs. The data measurements were collected through drive tests from two MNOs supporting 3G and 4G technologies: Omantel and Ooredoo. Several performance metrics were measured during the drive tests, such as signal quality, throughput (downlink and unlink), ping and handover. The measurement results demonstrate that 4G technologies were the dominant networks in most of the tested cities during the drive test. The average downlink and uplink data rates were 18 Mbps and 13 Mbps, respectively, whereas the average ping and pong loss were 53 ms and 0.9, respectively, for all MNOs.

AI Magazine ◽  
2022 ◽  
Vol 42 (3) ◽  
pp. 55-69
Jon Gulla ◽  
Rolf Svendsen ◽  
Lemei Zhang ◽  
Agnes Stenbom ◽  
Jørgen Frøland

The adoption of recommender systems in online news personalization has made it possible to tailor the news stream to the individual interests of each reader. Previous research on commercial recommender systems has emphasized their use in large-scale media houses and technology companies, and real-world experiments indicate substantial improvements of click rates and user satisfaction. It is less understood how smaller media houses are coping with this new technology, how the technology affects their business models, their editorial processes, and their news production in general. Here we report on the experiences from numerous Scandinavian media houses that have experimented with various recommender strategies and streamlined their news production to provide personalized news experiences. In addition to influencing the content and style of news stories and the working environment of journalists, the news recommender systems have been part of a profound digital transformation of the whole media industry. Interestingly, many media houses have found it undesirable to automate the entire recommendation process and look for approaches that combine automatic recommendations with editorial choices.

10.2196/27952 ◽  
2022 ◽  
Vol 24 (1) ◽  
pp. e27952
Ahmed Shaikh ◽  
Abhishek Bhatia ◽  
Ghanshyam Yadav ◽  
Shashwat Hora ◽  
Chung Won ◽  

In the wake of the COVID-19 pandemic, digital health tools have been deployed by governments around the world to advance clinical and population health objectives. Few interventions have been successful or have achieved sustainability or scale. In India, government agencies are proposing sweeping changes to India’s digital health architecture. Underpinning these initiatives is the assumption that mobile health solutions will find near universal acceptance and uptake, though the observed reticence of clinicians to use electronic health records suggests otherwise. In this practice article, we describe our experience with implementing a digital surveillance tool at a large mass gathering, attended by nearly 30 million people. Deployed with limited resources and in a dynamic chaotic setting, the adherence to human-centered design principles resulted in near universal adoption and high end-user satisfaction. Through this use case, we share generalizable lessons in the importance of contextual relevance, stakeholder participation, customizability, and rapid iteration, while designing digital health tools for individuals or populations.

Solomiia Fedushko ◽  
Taras Ustyianovych

Cohort analysis is a new practical method for e-commerce customers’ research, trends in their behavior, and experience during the COVID-19 crisis. The purpose of the research is to validate the efficiency of this method on the e-commerce records data set and find out the critical factors associated with customer awareness and loyalty levels. The cohort analysis features engineering, descriptive statistics, and exploratory data analysis are the main methods used to reach the study purpose. The research results showed that cohort analysis could answer various business questions and successfully solve real-world problems in e-commerce customer research. It could be extended to analyze user satisfaction with a platform’s technical performance and used for infrastructure monitoring. Obtained insights on e-commerce customers’ awareness and loyalty levels show the likeliness of a user to make a purchase or interact with the platform. Key e-business aspects from a customer point of view are analyzed and augment the user-experience understanding to strengthen customers’ relationships in e-commerce.

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Molly Cross ◽  
Tim Clarke

Purpose In response to elevated local self-harm and suicide rates, and the lack of a dedicated pathway for children and young people (CYP) who self-harm, a rapid response pathway united to reduce self-harm (RUSH) was developed and implemented within Norwich (Norfolk, England). This public health case study aims to describe the pathway model and share its outcomes, learnings, and reflections over the pilot year. Design/methodology/approach RUSH was a community-based pilot pathway aiming to support CYP, 11–18 years old, engaging in or at risk of engaging in repeated self-harm and subsequently at risk of repeated attendance at local emergency departments. From May 2020 to April 2021, RUSH supported 61 CYP using funding from NHS England and Improvement. Findings This case study shares the pathway’s outcomes, through a mixed-method evaluation. Results indicate statistically significant reductions in self-harm frequency (p = 0.01) and anxiety and depression symptomatology (p < 0.001); a statistically significant increase in progress towards goals (p < 0.001); and a general downward trend in re-attendance at local emergency departments following RUSH. Findings also illustrate high service user satisfaction. Framework analysis of focus group data highlights positive experiences with hope for recommissioning from a staff perspective. Originality/value This study will be valuable for services looking to develop and implement a similar service provision, in response to the need to tackle self-harm rates as a broader approach to suicide prevention. In light of the NHS long-term plan (2019), it also serves as an example of how to develop and use a strategic co-production group, and work collaboratively with the voluntary, community and social enterprise sectors.

PLoS ONE ◽  
2022 ◽  
Vol 17 (1) ◽  
pp. e0262105
R. I. Helou ◽  
C. M. Waltmans–den Breejen ◽  
J. A. Severin ◽  
M. E. J. L. Hulscher ◽  
A. Verbon

Objective To evaluate the use of a COVID-19 app containing relevant information for healthcare workers (HCWs) in hospitals and to determine user experience. Methods A smartphone app (Firstline) was adapted to exclusively contain local COVID-19 policy documents and treatment protocols. This COVID-19 app was offered to all HCWs of a 900-bed tertiary care hospital. App use was evaluated with user analytics and user experience in an online questionnaire. Results A total number of 1168 HCWs subscribed to the COVID-19 app which was used 3903 times with an average of 1 minute and 20 seconds per session during a three-month period. The number of active users peaked in April 2020 with 1017 users. Users included medical specialists (22.3%), residents (16.5%), nurses (22.2%), management (6.2%) and other (26.5%). Information for HCWs such as when to test for SARS-CoV-2 (1214), latest updates (1181), the COVID-19 telephone list (418) and the SARS-CoV-2 / COVID-19 guideline (280) were the most frequently accessed advice. Seventy-one users with a mean age of 46.1 years from 19 different departments completed the questionnaire. Respondents considered the COVID-19 app clear (54/59; 92%), easy-to-use (46/55; 84%), fast (46/52; 88%), useful (52/56; 93%), and had faith in the information (58/70; 83%). The COVID-19 app was used to quickly look up something (43/68; 63%), when no computer was available (15/68; 22%), look up / dial COVID-related phone numbers (15/68; 22%) or when walking from A to B (11/68; 16%). Few respondents felt app use cost time (5/68; 7%). Conclusions Our COVID-19 app proved to be a relatively simple yet innovative tool that was used by HCWs from all disciplines involved in taking care of COVID-19 patients. The up-to-date app was used for different topics and had high user satisfaction amongst questionnaire respondents. An app with local hospital policy could be an invaluable tool during a pandemic.

Designs ◽  
2022 ◽  
Vol 6 (1) ◽  
pp. 4
Afaq Hyder Chohan

The United Arab Emirates (UAE) is a multiracial society with diverse housing and a potential real estate market. This study focused on users’ perceptions of the designs of available and affordable private housing stock in Dubai, Sharjah, and Ajman, which are the most populated states (emirates) of the UAE. A literature review and case studies of low- to medium-rise residential buildings were used to determine the parameters defining affordable housing design, and a model was developed of 7 design segments (independent variables) with 39 dependent variables. The model consists of a matrix of 39 design variables, in which each variable is set in a survey tool with a Likert scale to evaluate user satisfaction levels with the designs of their respective buildings. Questionnaires were distributed among the inhabitants of several buildings at different locations in the emirates. This study found that 16 anomalous design factors failed to satisfy users. It is likely that the results of this study will provide a blueprint for dialogue between regional building designers and end users to improve the designs of new buildings. The resulting design assessment matrix can be used for the analysis of residential buildings in other parts of the Gulf Cooperation Council region.

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