Research on Application of Logistics Service Quality Management Based on Blockchain

2018 ◽  
pp. 151-157
Author(s):  
Lili Sun ◽  
Zhaochan Li ◽  
Ning Cao ◽  
Li Zhou
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Logistics Service ◽  
Service Quality Management ◽  
Research On Application ◽  
Logistics Service Quality

Influence Factors of Online Shopping Food Quality Performance Considering the Relationship Quality

2019 ◽  
Vol 17 (2) ◽  
pp. 69-78 ◽  
Author(s):  
Xiaoping Li ◽  
Lijuan Xie ◽  
Lan Xu
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Information Sharing ◽  
Relationship Quality ◽  
Online Shopping ◽  
Quality Performance ◽  
Logistics Service ◽  
Supplier Quality Management ◽  
Logistics Service Quality ◽  
The Relationship

Most of the existing research relating to online shopping are focused on the analysis of customers' purchase intention and loyalty, but lack influencing factors on the quality performance of online shopping food. This article introduces the relationship quality, and constructs a model of relationship quality, logistics service quality, information sharing, supplier quality management and quality performance. This is done through an empirical study, taking 145 online food businesses as an example. At the same time, the relationship quality not only has an effect on the quality performance through information sharing, logistics service quality and supplier quality management, but also has an indirect effect on quality performance through information sharing and logistics service quality or information sharing and supplier quality management.

Influence Factors of Online Shopping Food Quality Performance Considering the Relationship Quality

2021 ◽  
pp. 1157-1168
Author(s):  
Xiaoping Li ◽  
Lijuan Xie ◽  
Lan Xu
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Information Sharing ◽  
Relationship Quality ◽  
Online Shopping ◽  
Quality Performance ◽  
Logistics Service ◽  
Supplier Quality Management ◽  
Logistics Service Quality ◽  
The Relationship

Most of the existing research relating to online shopping are focused on the analysis of customers' purchase intention and loyalty, but lack influencing factors on the quality performance of online shopping food. This article introduces the relationship quality, and constructs a model of relationship quality, logistics service quality, information sharing, supplier quality management and quality performance. This is done through an empirical study, taking 145 online food businesses as an example. At the same time, the relationship quality not only has an effect on the quality performance through information sharing, logistics service quality and supplier quality management, but also has an indirect effect on quality performance through information sharing and logistics service quality or information sharing and supplier quality management.

Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective

2018 ◽  
Vol 19 (3_suppl) ◽  
pp. S130-S150 ◽  
Author(s):  
Anchal Gupta ◽  
Rajesh K. Singh ◽  
P. K. Suri
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Service Quality ◽  
Service Providers ◽  
Quality Analysis ◽  
Quality Of Services ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Service Quality Management

Due to advancement of technology and globalization, the organizations are giving more importance to the supply chain integration, taking support from logistics service providers (LSPs) and practice several initiatives in direction of sustainability. The assets, processes and performance capabilities of LSPs can be used as an indicator to comprehend and evaluate effective and sustainable service quality management. In this article, there is an attempt to understand and analyse all important components required by LSPs to serve their customers with best quality of services. A comprehensive framework is proposed for evaluating the services of logistics providers. The services are evaluated on the basis of LSPs assets, processes, service quality attributes and sustainable performance parameters. A case study on Indian logistics service provider is taken to support the proposed framework in a real scenario. The assets and processes in context to given case organization are discussed in detail. The service quality index is also evaluated for estimating the quality of services of firm by taking inputs from their customers. After discussing service quality analysis, the performance analysis is done along with SWOT Analysis. Findings of the study will help professionals in developing appropriate strategies for effective and sustainable supply chain management.

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