Personalizing Smart Services Based on Data-Driven Personality of User

Author(s):  
Izabella Krzeminska
Keyword(s):  
2021 ◽  
pp. 143-160
Author(s):  
Sascha Stowasser ◽  
◽  
Nicole Ottersböck

Digitalization and the increasing technical possibilities of networking machines and products as well as the use of large amount of data in the hole production process offer companies the opportunity to establish new, so-called hybrid business models. This enables them to provide customers data-driven, smart services in addition to their physical products, create more value and strengthen their competitiveness. The hybridization of value creation is accompanied by numerous changes and new competence requirements in companies, which need to be shaped socio-technically. In the AnGeWaNt project, such hybrid business models were developed and implemented in three companies. The article describes the approach to analyzing and shaping changes and competence requirements that arise in companies as a result of digitalization and hybridization.


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