Multi-server Queueing System $$MAP/M/N^{(r)}/\infty $$ M A P / M / N ( r ) / ∞ Operating in Random Environment

2015 ◽  
pp. 306-315 ◽  
Author(s):  
Chesoong Kim ◽  
Alexander Dudin ◽  
Sergey Dudin ◽  
Olga Dudina
Keyword(s):  
Random Environment ◽  
Queueing System ◽  
Multi Server

scholarly journals Analysis of an MMAP/PH1, PH2/N/∞ queueing system operating in a random environment

2014 ◽  
Vol 24 (3) ◽  
pp. 485-501 ◽  
Author(s):  
Chesoong Kim ◽  
Alexander Dudin ◽  
Sergey Dudin ◽  
Olga Dudina
Keyword(s):  
Random Environment ◽  
Queueing System ◽  
Arrival Process ◽  
Service Time Distribution ◽  
Contact Center ◽  
Phase Type Distribution ◽  
Phase Type ◽  
Multi Server

Abstract A multi-server queueing system with two types of customers and an infinite buffer operating in a random environment as a model of a contact center is investigated. The arrival flow of customers is described by a marked Markovian arrival process. Type 1 customers have a non-preemptive priority over type 2 customers and can leave the buffer due to a lack of service. The service times of different type customers have a phase-type distribution with different parameters. To facilitate the investigation of the system we use a generalized phase-type service time distribution. The criterion of ergodicity for a multi-dimensional Markov chain describing the behavior of the system and the algorithm for computation of its steady-state distribution are outlined. Some key performance measures are calculated. The Laplace-Stieltjes transforms of the sojourn and waiting time distributions of priority and non-priority customers are derived. A numerical example illustrating the importance of taking into account the correlation in the arrival process is presented

THE ALLOCATION OF CUSTOMERS IN A DISCRETE-TIME MULTI-SERVER QUEUEING SYSTEM

2010 ◽  
Vol 27 (06) ◽  
pp. 649-667 ◽  
Author(s):  
WEI SUN ◽  
NAISHUO TIAN ◽  
SHIYONG LI
Keyword(s):  
Performance Measures ◽  
Discrete Time ◽  
Queueing System ◽  
Arrival Rate ◽  
Allocation Problem ◽  
Optimal Outcome ◽  
The Subject ◽  
Multi Server ◽  
Theoretical Results

This paper, analyzes the allocation problem of customers in a discrete-time multi-server queueing system and considers two criteria for routing customers' selections: equilibrium and social optimization. As far as we know, there is no literature concerning the discrete-time multi-server models on the subject of equilibrium behaviors of customers and servers. Comparing the results of customers' distribution at the servers under the two criteria, we show that the servers used in equilibrium are no more than those used in the socially optimal outcome, that is, the individual's decision deviates from the socially preferred one. Furthermore, we also clearly show the mutative trend of several important performance measures for various values of arrival rate numerically to verify the theoretical results.

scholarly journals The M/M/C queueing system in a random environment

2016 ◽  
Vol 436 (1) ◽  
pp. 556-567 ◽  
Author(s):  
Zaiming Liu ◽  
Senlin Yu
Keyword(s):  
Random Environment ◽  
Queueing System
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