A Multiagent-Based Technique for Dialog Management in Conversational Interfaces

Advances in Practical Applications of Scalable Multi-agent Systems. The PAAMS Collection - Lecture Notes in Computer Science ◽

10.1007/978-3-319-39324-7_11 ◽

2016 ◽

pp. 121-132

Author(s):

David Griol ◽

José Manuel Molina

Keyword(s):

Dialog Management ◽

Conversational Interfaces

Download Full-text

Visual design of dialogue flows for conversational interfaces

Behaviour and Information Technology ◽

10.1080/0144929x.2021.1918249 ◽

2021 ◽

pp. 1-16

Author(s):

Stefano Valtolina ◽

Lorenzo Neri

Keyword(s):

Visual Design ◽

Conversational Interfaces

Download Full-text

A multi-agent framework for a hybrid dialog management system

2009 IEEE International Conference on Multimedia and Expo ◽

10.1109/icme.2009.5202655 ◽

2009 ◽

Cited By ~ 3

Author(s):

Stefan Schwarzler ◽

Joachim Schenk ◽

Gunther Ruske ◽

Frank Wallhoff

Keyword(s):

Management System ◽

Dialog Management ◽

Multi Agent

Download Full-text

Usability Methodologies for Real-Life Voice User Interfaces

International Journal of Information Technology and Web Engineering ◽

10.4018/jitwe.2009100105 ◽

2009 ◽

Vol 4 (4) ◽

pp. 78-94 ◽

Cited By ~ 11

Author(s):

Georgios Kouroupetroglou ◽

Dimitris Spiliotopoulos

Keyword(s):

User Interfaces ◽

Theoretical Perspective ◽

Real Life ◽

Usability Testing ◽

Web Interfaces ◽

Development Framework ◽

Development Lifecycle ◽

Conversational Interfaces ◽

Voice User ◽

Deployed Systems

This paper studies the usability methodologies for spoken dialogue web interfaces along with the appropriate designer-needs analysis. The work unfolds a theoretical perspective to the methods that are extensively used and provides a framework description for creating and testing usable content and applications for conversational interfaces. The main concerns include the design issues for usability testing and evaluation during the development lifecycle, the basic customer experience metrics and the problems that arise after the deployment of real-life systems. Through the discussion of the evaluation and testing methods, this paper argues on the importance and the potential of wizard-based functional assessment and usability testing for deployed systems, presenting an appropriate environment as part of an integrated development framework.

Download Full-text