Usability Methodologies for Real-Life Voice User Interfaces

This paper studies the usability methodologies for spoken dialogue web interfaces along with the appropriate designer-needs analysis. The work unfolds a theoretical perspective to the methods that are extensively used and provides a framework description for creating and testing usable content and applications for conversational interfaces. The main concerns include the design issues for usability testing and evaluation during the development lifecycle, the basic customer experience metrics and the problems that arise after the deployment of real-life systems. Through the discussion of the evaluation and testing methods, this paper argues on the importance and the potential of wizard-based functional assessment and usability testing for deployed systems, presenting an appropriate environment as part of an integrated development framework.

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Usability Methodologies for Spoken Dialogue Web Interfaces

Integrating Usability Engineering for Designing the Web Experience - Advances in Web Technologies and Engineering ◽

10.4018/978-1-60566-896-3.ch008 ◽

2010 ◽

pp. 149-65 ◽

Cited By ~ 1

Author(s):

Dimitris Spiliotopoulos ◽

Georgios Kouroupetroglou

Keyword(s):

Web Application ◽

Theoretical Perspective ◽

Real Life ◽

Usability Evaluation ◽

Design Issues ◽

Problem Identification ◽

Spoken Dialogue ◽

Web Interfaces ◽

Conversational Interfaces ◽

Hands On

This chapter presents the state-of-the-art in usability issues and methodologies for spoken dialogue web interfaces along with the appropriate designer-needs analysis. It is planned to unfold a theoretical perspective to the usability methodology and provide a framework description for creating and testing usable content and applications for conversational interfaces. Main concerns include the problem identification of design issues for usability design and evaluation, the use of customer experience for the design of voice-web interfaces and dialogue, and the problems that arise from real-life deployment. Moreover, it discusses the hands-on approaches for applying usability methodologies in a spoken dialogue web application environment, including methodological and design issues, resource management, implementation using existing technologies for usability evaluation in several stages of the design and deployment.

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VoiceWeb

Web Engineered Applications for Evolving Organizations ◽

10.4018/978-1-60960-523-0.ch019 ◽

2011 ◽

pp. 340-359 ◽

Cited By ~ 1

Author(s):

Dimitris Spiliotopoulos ◽

Georgios Kouroupetroglou ◽

Pepi Stavropoulou

Keyword(s):

Resource Management ◽

Web Application ◽

State Of The Art ◽

Theoretical Perspective ◽

Usability Evaluation ◽

Design Issues ◽

Web Interfaces ◽

Conversational Interfaces ◽

Hands On ◽

Technical Issues

This chapter presents the state-of-the-art in usability issues and methodologies for VoiceWeb interfaces. It undertakes a theoretical perspective to the usability methodology and provides a framework description for creating and testing usable content and applications for conversational interfaces. The methodologies and their uses are discussed as well as certain technical issues that are of specific importance for each type of system. Moreover, it discusses the hands-on approaches for applying usability methodologies in a spoken dialogue web application environment, including methodological and design issues, resource management, implementation using existing technologies for usability evaluation in several stages of the design and deployment. Finally, the challenging usability issues and parameters of the emerging advanced speech-enabled web interfaces are presented.

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Best Practices: Usability Testing Across (Un)Common Platforms

Proceedings of the Human Factors and Ergonomics Society Annual Meeting ◽

10.1177/1071181319631356 ◽

2019 ◽

Vol 63 (1) ◽

pp. 1296-1300

Author(s):

Sophie Amberkar ◽

Anna Delchamps ◽

Zoe Glas ◽

Chelsea Miller ◽

Ryle Scribner ◽

...

Keyword(s):

Virtual Reality ◽

Best Practices ◽

User Interfaces ◽

Usability Testing ◽

Screen Readers ◽

Study Recruitment ◽

Voice User ◽

Cross Platform ◽

The Right ◽

Selection Of

Usability testing is typically taught with a desktop or mobile device in mind. As new platforms become more commonplace, it is important to master usability testing as applications scale cross-platform (including television, virtual reality, voice user interfaces, and screen readers). For all devices, there are key considerations across study recruitment, selection of the right prototype fidelity, lab research (including lab environment, observing, and recording the participant), and moderated remote research that should be kept in mind. This paper aggregates best practices for all six devices across these various topics.

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Intelligente Persönliche Assistenten (IPA) mit Voice User Interfaces (VUI) als ‚Beteiligte‘ in häuslicher Alltagsinteraktion. Welchen Aufschluss geben die Protokolldaten der Assistenzsysteme?

Journal für Medienlinguistik ◽

10.21248/jfml.2021.44 ◽

2021 ◽

Vol 4 (1) ◽

pp. 16-53

Author(s):

Stephan Habscheid ◽

Tim Moritz Hector ◽

Christine Hrncal ◽

David Waldecker

Keyword(s):

Social Interaction ◽

User Interfaces ◽

Theoretical Perspective ◽

Log Data ◽

Research Results ◽

Dialog Systems ◽

Interactionist Perspective ◽

Voice User ◽

Personal Assistants ◽

Privacy Issues

The paper presents research results emerging from the analysis of Intelligent Personal Assistants (IPA) log data. Based on the assumption that media and data, as part of practice, are produced and used cooperatively, the paper discusses how IPA log data can be used to analyze (1) how the IPA systems operate through their connection to platforms and infrastructures, (2) how the dialog systems are designed today and (3) how users integrate them into their everyday social interaction. It also asks in which everyday practical contexts the IPA are placed on the system side and on the user side, and how privacy issues in particular are negotiated. It is argued that, in order to be able to investigate these questions, the technical-institutional and the cultural-theoretical perspective on media, which is common in German media linguistics, has to be complemented by a more fundamental, i.e. social-theoretical and interactionist perspective.

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Deep Learning-based Noise-Robust Flexible Piezoelectric Acoustic Sensors for Speech Processing

10.21203/rs.3.rs-799114/v1 ◽

2021 ◽

Author(s):

Young Hoon Jung ◽

Trung Pham ◽

Dias Issa ◽

Hee Seung Wang ◽

Jae Hee Lee ◽

...

Keyword(s):

Deep Learning ◽

User Interfaces ◽

Speech Processing ◽

Speaker Recognition ◽

Real Life ◽

Dominant Frequency ◽

Acoustic Sensors ◽

Highly Sensitive ◽

Voice User ◽

Noise Robust

Abstract Flexible piezoelectric acoustic sensors (f-PAS) have attracted significant attention as a promising component for voice user interfaces (VUI) in the era of artificial intelligence of things (AIoT). The signal distortion issue of highly sensitive biomimetic f-PAS is one of the most challenging obstacle for real-life applications, due to the fundamental difference compared with the conventional microphones. Here, a noise-robust flexible piezoelectric acoustic sensor (NPAS) is demonstrated by designing the multi-resonant bands outside the noise dominant frequency range. Broad voice coverage up to 8 kHz is achieved by adopting an advanced piezoelectric membrane with the optimized polymer ratio. Deep learning-based speech processing of multi-channel NPAS is demonstrated to show the outstanding improvement in speaker recognition and speech enhancement compared to a commercial microphone. Finally, the NPAS independently identified the multi-user voices in a crowd condition, showing simultaneous speaker separation.

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