Purpose
– The purpose of this paper is to benchmark the assessment approaches of agility in a manufacturing organization.
Design/methodology/approach
– The criteria for agility assessment were identified comprehensively based on literature review. The agility assessment was done using Multi Grade Fuzzy and Fuzzy logic approaches, and the results were benchmarked.
Findings
– Based on Multi Grade Fuzzy approach, the agility index was found to be 6.6; Fuzzy logic approach reveals the agility index as (5.37, 6.91, 8.45) which indicated the case organization is agile. The gaps were identified from both the approaches and the results were corroborated.
Research limitations/implications
– In the present study, Multi Grade Fuzzy and Fuzzy logic approaches were only benchmarked. Also, the benchmarking exercise was done only in one manufacturing organization.
Practical implications
– The benchmarking study was conducted in a manufacturing organization. The practitioners’ views were gathered and they were involved in the study to substantiate the practical validity.
Originality/value
– The benchmarking study between two approaches for agility assessment was found to be original and adds value to the agility assessment field.
Agility assessment using fuzzy logic approach: a case of healthcare dispensary