Optimal product service system configuration considering pairing utility and uncertain customer behavior

2021 ◽  
Author(s):  
Yilun Zhang ◽  
Jianghang Chen ◽  
Zhibin Jiang
Keyword(s):  
Service System ◽  
Customer Behavior ◽  
System Configuration ◽  
Product Service System ◽  
Product Service

scholarly journals Product⋎service system configuration: a generic knowledge-based model for commercial offers

2020 ◽  
pp. 1-20
Author(s):  
Delphine Guillon ◽  
Rania Ayachi ◽  
Élise Vareilles ◽  
Michel Aldanondo ◽  
Éric Villeneuve ◽  
...  
Keyword(s):  
Service System ◽  
System Configuration ◽  
Product Service System ◽  
Knowledge Based ◽  
Product Service

Application-Driven Product-Service System Configuration: Customer-Centered Strategy

2017 ◽  
pp. 26-37
Author(s):  
Alexander Smirnov ◽  
Nikolay Shilov ◽  
Andreas Oroszi ◽  
Mario Sinko ◽  
Thorsten Krebs
Keyword(s):  
Service System ◽  
System Configuration ◽  
Product Service System ◽  
Product Service

A Rough Set Based Approach to Knowledge Acquisition for Product Service System Configuration

2012 ◽  
Vol 220-223 ◽  
pp. 2534-2539 ◽  
Author(s):  
Hui Jun Long ◽  
Li Ya Wang
Keyword(s):  
Customer Satisfaction ◽  
Knowledge Acquisition ◽  
Rough Set ◽  
Service System ◽  
Service Systems ◽  
System Configuration ◽  
Product Service System ◽  
Customer Perceptions ◽  
Product Service ◽  
Product Service Systems

Product service system is a bundle of products and services. For higher customer satisfaction, product service systems have to be configurated to lead to desired customer perceptions. And it is necessary for configuration to discover the mapping relationship which is normally characterized by imprecision, uncertainty and non-linearity, from product service systems to customer perceptions. This paper proposes an approach based on dominance relation rough set to extract configuration knowledge considering customer perceptions. Loadometer product service system is used as a case to validate the proposed approach, and the results gain from the case show that the approach is effective.

scholarly journals A framework for cost evaluation in product service system configuration

2017 ◽  
Vol 55 (20) ◽  
pp. 6120-6144 ◽  
Author(s):  
Jin Shen ◽  
John Ahmet Erkoyuncu ◽  
Rajkumar Roy ◽  
Bin Wu
Keyword(s):  
Service System ◽  
Cost Evaluation ◽  
System Configuration ◽  
Product Service System ◽  
Product Service
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