Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution

AbstractPrevious studies have indicated that factors such as the built environment, attitudes and past behaviour can influence travel behaviour. However, the possible effect of travel satisfaction on travel mode choice remains underexplored, despite many studies focusing on travel satisfaction over the past years. It is likely that individuals experiencing satisfying trips with a certain travel mode will use this mode (more) frequently for future trips. In this study—using data from 984 students from Laval University, Canada—we analyse how satisfaction with public transport and the frequency of public transport use affect the intention to use public transport in later life stages. Our results indicate that public transport frequency, public transport satisfaction and the interaction between these two factors (i.e., the frequency of (dis)satisfying public transport trips) significantly affect people’s intentions to use public transport in later life, although variations in effect sizes exist between different life stages. Making public transport more pleasant and increasing ridership of children and young adults (e.g., by giving them free public transport passes) may consequently result in a higher public transport frequency in later life stages. We argue that travel satisfaction can play an important role in the formation of habitual mode use, and that satisfying trips (if undertaken frequently) are likely to be repeated in the future.

Download Full-text

Tourists Perception of Public Transit Services for Leisure Travel Satisfaction in Lagos

International Journal of Recent Technology and Engineering - 2 ◽

10.35940/ijrte.d8370.118419 ◽

2019 ◽

Vol 8 (4) ◽

pp. 5702-5710

Keyword(s):

Public Transport ◽

Structural Equation ◽

Leisure Activities ◽

Transport Service ◽

Leisure Travel ◽

Public Transport System ◽

Transport Services ◽

Transit Services ◽

Tourism Enterprises ◽

Travel Satisfaction

This study determined to promote leisure satisfaction through pleasurable travel experiences in an active tourist destination. Local transportation provides links between tourists’ population and leisure targets at destinations. Therefore, diverse leisure activities and innovative tourism enterprises in many active cities are regulated by transport services. This study found that tourists are unwilling to adopt public mass transits for satisfactory travel in Lagos due to unattractive service attributes, thereby induced the increasing use of private vehicles for active leisure travel which technically retards touristic attraction of the city. Questionnaire survey technique was employed to collect data that were analysed in this study from the target respondents. Public transports deprived service attributes were identified to make Lagos uninteresting for wider leisure visitors and triggered a gradual declining of its tourism economy and social benefits. The transport service attributes examined from tourists’ sensitivities and perceptions are reliability, affordability, aesthetic features, comfort and safety to gain insight into how transportation service attribute variability impact leisure travel satisfaction in Lagos. This study used SPSS version 22.0 to analyse 108 valid responses. The Structural Equation Modelling (SEM) created in AMOS was valuable in determining complex mode integration via Exploratory Factor Analysis (EFA). The EFA characterised the cumulative variance attributes responsible for the unsatisfactory tourists’ perception of Lagos public transport system in recent times. This study conclusively proved that 11.33% of leisure tourists sampled use public transports service, while 88.67% opted for personalised transports, and over 43.0% of returning visitors to Lagos prefer not to use existing public transport services. This study advocates the improvement of transport service elements identified to encourage future use of Lagos public transports.

Download Full-text

Assessing travel satisfaction in public transport: A configurational approach

Transportation Research Part D Transport and Environment ◽

10.1016/j.trd.2021.102732 ◽

2021 ◽

Vol 93 ◽

pp. 102732

Author(s):

Alexandre Sukhov ◽

Katrin Lättman ◽

Lars E. Olsson ◽

Margareta Friman ◽

Satoshi Fujii

Keyword(s):

Public Transport ◽

Configurational Approach ◽

Travel Satisfaction

Download Full-text

Integrated impacts of public transport travel and travel satisfaction on quality of life of older people

Transportation Research Part A Policy and Practice ◽

10.1016/j.tra.2020.04.019 ◽

2020 ◽

Vol 138 ◽

pp. 15-27

Author(s):

Junghwa Kim ◽

Jan-Dirk Schmöcker ◽

Toshiyuki Nakamura ◽

Nobuhiro Uno ◽

Takenori Iwamoto

Keyword(s):

Quality Of Life ◽

Older People ◽

Public Transport ◽

Travel Satisfaction

Download Full-text

Residential location choice and its effects on travel satisfaction in a context of short-term transnational relocation

Journal of Transport and Land Use ◽

10.5198/jtlu.2021.1952 ◽

2021 ◽

Vol 14 (1) ◽

Author(s):

Mayara Moraes Monteiro ◽

João De Abreu e Silva ◽

Nuno Afonso ◽

Jesper Bláfoss Ingvardson ◽

Sousa Jorge Pinho de

Keyword(s):

Public Transport ◽

Location Choice ◽

Residential Location ◽

Structural Equations ◽

Residential Satisfaction ◽

Short Term ◽

Residential Location Choice ◽

Commuting Distances ◽

Structural Equations Model ◽

Travel Satisfaction

Temporary opportunities for studying and working abroad have been growing globally and intensifying the movement of highly skilled temporary populations. To attract this group, cities need to address their residential and mobility needs. This study focuses on factors influencing residential and travel satisfaction of transnational temporary residents, highlighting the occurrence of residential self-selection, its impacts on residential and travel choices and on derived levels of satisfaction. We have estimated a Bayesian Structural Equations Model and found that lower levels of residential satisfaction (residential dissonance) are associated with lower rents, living farther away from the place of study or work, and having higher transport expenditures. In contrast, higher levels of residential satisfaction (residential consonance) are related to individuals’ stronger preferences for active modes, lower levels of public transport use, and reduced transport monthly expenditures, which suggest shorter commuting distances. These findings reveal the tradeoffs involving residential location, monthly rent, and transport expenditures, highlighting that providing good public transport connections can reduce the burden of commuting distances. Our results indicate that better transport supply and land-use balance near the residence can improve both residential and travel satisfaction.

Download Full-text