The service climate - Customer satisfaction link: Boundary conditions of service attribute and mediation effect of service-oriented organizational citizenship behavior
2011 ◽
2012 ◽
Vol 6
(4)
◽
pp. 541-551
◽
2019 ◽
Vol 34
(8)
◽
pp. 87-107
2018 ◽
Vol 33
(1)
◽
pp. 1-20
2021 ◽
Vol 35
(3)
◽
pp. 157-171
2019 ◽
Vol 14
(7)
◽
pp. 2146-2151