Workplace incivility and conflict management styles: Their impact on job performance, organizational commitment, and turnover intent

2011 ◽  
Author(s):  
Jeannie Trudel ◽  
Thomas G. Reio
Author(s):  
Thomas G. Reio ◽  
Jeannie Trudel

The purpose of this study was to examine the relations among conflict management styles and target and instigator incivility and job performance, organizational commitment, and turnover intent. Data from 270 employees suggested that experiencing and instigating uncivil behavior occurred frequently. Using an integrative conflict management style was positively associated with job performance and organizational commitment and negatively with turnover intent. Dominate conflict management style was negatively associated with organizational commitment and positively with turnover intent. Both types of incivility were negatively associated with job performance and organizational commitment, and positively with turnover intent. Target incivility was the most powerful predictor in the hierarchical regression models.


Author(s):  
Thomas G. Reio, Jr. ◽  
Jeannie Trudel

The purpose of this study was to examine the relations among conflict management styles and target and instigator incivility and job performance, organizational commitment, and turnover intent. Data from 270 employees suggested that experiencing and instigating uncivil behavior occurred frequently. Using an integrative conflict management style was positively associated with job performance and organizational commitment and negatively with turnover intent. Dominant conflict management style was negatively associated with organizational commitment and positively with turnover intent. Both types of incivility were negatively associated with job performance and organizational commitment, and positively with turnover intent. Target incivility was the most powerful predictor in the hierarchical regression models.


2016 ◽  
Vol 7 (1) ◽  
pp. 751-761
Author(s):  
ElizabethA Bernaldez ◽  
Gloria P Gempes

This study aimed to investigate the mediating effect of conflict management styles of school heads on the relationship between ethical climate and organizational commitment of teachers among 520 teachers in Davao Region, Philippines. This study employed non-experimental design utilizing descriptive correlation technique. The statistical tools used were mean, pearson-r and regression technique. Research instruments on conflict management styles, ethical climate and organizational commitment which were pilot tested and content validated were used as sources of data. Using pearson-r, the results revealed significant relationships between ethical climate, organizational commitment of teachers, and conflict management styles of school heads. Utilizing medgraph Sobel z-test, the results of the study revealed partial mediating effect of conflict management styles of school heads on the relationship between ethical climate and organizational commitment of teachers. This implies that the mediating role played by conflict management styles of school heads partially assisted in clarifying the process that was responsible for the relationship between ethical climate and organizational commitment of teachers.


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