Been there, done that: a personalised mobile agent system for the next generation of call centres

2001 ◽  
Author(s):  
D. Ballin
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Alberto Silva ◽  
Miguel Mira da Silva ◽  
José Delgado

2019 ◽  
Vol 16 (7) ◽  
pp. 174-194 ◽  
Author(s):  
Weijin Jiang ◽  
Yang Wang ◽  
Yirong Jiang ◽  
Jiahui Chen ◽  
Yuhui Xu ◽  
...  

2004 ◽  
Vol 19 (5) ◽  
pp. 32-38 ◽  
Author(s):  
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Xinyu Chen ◽  
Tsz Yeung Wong

Author(s):  
Robert S. Gray ◽  
David Kotz ◽  
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