This account explores the use of ICT to overcome social exclusion by means of eParticipation initiatives in two spheres-health promotion and local democratic participation. They offer a contrast in terms of how we think about inclusion because the intended outcomes of their e-enablement may differ. Their construction as private or public goods affects the scope for intermediaries to act as agents of digital inclusion. In eHealth, digital inclusion is often a recruitment issue, since online discussion serves as a meeting-place where people provide mutual support to others who are co-present, whereas in local eDemocracy, inclusion is a representation issue, since online discussion is a narrative, reflecting on the political life of a territorial community. As a textual Internet is more amenable to intermediation than a spatial Internet, the possibilities for deploying ICT for social inclusion were enhanced when members of the eHealth virtual community began to ‘publicise’ the discursive goods they produced, which became translatable into community health benefits via intermediation and channel integration.
The political economy of social exclusion, with implications for immigration policy