Managing Web Service Quality: Measuring Outcomes and Effectiveness20094Edited by Khaled M. Khan. Managing Web Service Quality: Measuring Outcomes and Effectiveness. Hershey, PA: IGI Global/Information Science Reference 2009. 392 pp. US$195.00 (hard cover), ISBN: 9781605660424

2009 ◽  
Vol 33 (5) ◽  
pp. 1011-1012
Author(s):  
Marietjie Schutte
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