Managing Web Service Quality: Measuring Outcomes and Effectiveness20094Edited by Khaled M. Khan. Managing Web Service Quality: Measuring Outcomes and Effectiveness. Hershey, PA: IGI Global/Information Science Reference 2009. 392 pp. US$195.00 (hard cover), ISBN: 9781605660424
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2009 ◽
Vol 33
(2)
◽
pp. 389-390
◽