Thriving information system through business intelligence knowledge management excellence framework

In the current digitalization dilemma of an organization, there is a need for the business intelligence and knowledge management element for enhancing a perspective of learning and strategic management. These elements will comprise a significant evolution of learning, insight gained, experiences and knowledge through compelling theoretical impact for practitioners, academicians, and scholars in the pertinent field of interest. This phenomenon occurs due to digitalization transformation towards industry revolution 5.0 and organizational excellence in the information system area. This research focuses on the characteristic of a comprehensive performance measure perspective in an organization that conceives information assessment and key challenges of Business Intelligence and Knowledge Management in perceiving a relevant organizational excellence framework. The dynamic research focusing on the decision-making process and leveraging better knowledge creation. The future of organization excellence seemed to be convergent in determining the holistic performance measure perspective and its factors towards industry revolution 5.0. The research ends up with a typical basic excellence framework that will mash up some characteristics in designing an organizational strategic performance framework. The output is a conceptual performance measure framework for a typical decision-making application for organizational strategic performance management dashboarding.

Knowledge management strategies and organizational improvisation: what changed after the emergence of technological turbulence caused by artificial intelligence?

PurposeThis paper aims to analyze the moderating effect of technological turbulence caused by artificial intelligence on the relationship between the traditional knowledge management strategies of personalization (tacit knowledge) and codification (explicit knowledge), and organizational improvisation, which refers to the firm's ability to generate ideas and respond to changes in the technological environment in real time. Until now, individuals have played a key and indispensable role in organizational improvisation since they are the owners of tacit knowledge and users of explicit knowledge.Design/methodology/approachThe research model was tested in a sample of firms from sectors in which the adoption of intelligent robots is growing.FindingsBoth personalization and codification have a positive and significant influence on improvisation, the former to a greater extent. Nevertheless, when technological turbulence caused by artificial intelligence occurs, the relationship between personalization and improvisation is weakened, whereas the link between codification and improvisation is strengthened.Originality/valueContrary to the pre-digital literature consensus, explicit knowledge is becoming the new major driver of organizational improvisation, while tacit knowledge sharing is losing strength and relevance. This finding may be a first indication that intelligent robots are the new exponents of improvisation for their ability to respond to changes in the environment in real time because of a combination of explicit knowledge, beyond being a mere support tool for humans.

The role of Omani academic libraries in supporting the knowledge economy

This study aims to Identify the role of Academic Omani Libraries in supporting knowledge economy, through Bryson's five indicators appeared in 2001: library infrastructure, information services; activities carried out by the libraries for creative ideas, and for supporting innovation. In addition to building collections that are capable to new requirements of Knowledge management. The study adopted the questionnaire as a tool of the descriptive method to collect and analyze data. The results indicate that Omani academic libraries have a good infrastructure in communications and information technology that supports research, and facilitates the use of electronic services. Moreover, Library catalogues and databases have been indicated by respondents as sufficient tools for exploring relevant information, especially in libraries, which are continuously organizing training programs in new developments of knowledge economy. On the other hand, the results show weaknesses of Omani academic libraries in supporting creative ideas, and in encouraging their employees to find out creative solutions for various problems facing them. The study concluded with many recommendations, the most important of which are: the need, for Omani academic libraries, to keep up with developments in the fields of knowledge management and economy, and to support creative ideas through collaboration with local and international professional associations. In addition, to encourage creative thinking with collaboration with organizations concerned with innovation in the country.