Transformational Leadership and Organizational Commitment: The Moderating Role of Leaders' Centrality in Influence Networks: Implications for Human Resource Management Practices

2010 ◽  
Author(s):  
Lei Huang ◽  
Audrey Chen
Keyword(s):  
Transformational Leadership ◽  
Organizational Commitment ◽  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Management Practices ◽  
Human Resource Management Practices ◽  
Influence Networks ◽  
Moderating Role

scholarly journals A Link Between Human Resource Management Practices and Customer Satisfaction: A Moderated Mediation Model

SAGE Open ◽  
2020 ◽  
Vol 10 (4) ◽  
pp. 215824402096878
Author(s):  
Usama Najam ◽  
Sadia Ishaque ◽  
Saadia Irshad ◽  
Qurat-ul-ain Salik ◽  
Maria Shams Khakwani ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Resource Management ◽  
Customer Satisfaction ◽  
Human Resource Management ◽  
Procedural Justice ◽  
Human Resource ◽  
Management Practices ◽  
Human Resource Management Practices ◽  
Moderating Role

This study attempts to investigate the linkage of human resources management practices with customer satisfaction through intervening role of employee job satisfaction. The study also examined the moderating role of procedural justice between human resource management practices and job satisfaction. A conceptual model with four hypotheses was developed and two-source field data were collected from paramedical staff members and patients ( n= 228, dyads) working in the health care sector of Pakistan. Results indicate that full mediation where job satisfaction fully mediates between human resource management practices and customer satisfaction. Furthermore, moderated regression analysis also proved the significant moderating role of procedural justice between human resource practices and job satisfaction. The findings of the study provide useful insights to evaluate and improve human resource management practices for the wellbeing of the employees and to enhance the customer satisfaction.

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