Contact Centers Management Models: Analysis and Recommendations

Author(s):  
Bekmurza Aitchanov ◽  
Olimzhon Baimuratov ◽  
Muratbek Zhussupekov ◽  
Tleu Aitzhanov
2015 ◽  
Vol 34 (1) ◽  
pp. 161-169 ◽  
Author(s):  
Kelly Krinn ◽  
Pinar Karaca-Mandic ◽  
Lynn A. Blewett

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