Rapid and inexpensive development of speech action classifiers for natural language call routing systems

2010 IEEE Spoken Language Technology Workshop ◽

10.1109/slt.2010.5700877 ◽

2010 ◽

Author(s):

Ea-Ee Jan ◽

Brian Kingsbury

Keyword(s):

Natural Language ◽

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Discriminative training of naive Bayes classifiers for natural language call routing

10.21437/interspeech.2004-43 ◽

2004 ◽

Author(s):

Hui Jiang ◽

Pengfei Liu ◽

Imed Zitouni

Keyword(s):

Natural Language ◽

Naive Bayes ◽

Naïve Bayes ◽

Discriminative Training ◽

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A data visualization and analysis method for natural language call routing system design

10.21437/interspeech.2007-70 ◽

2007 ◽

Author(s):

Hong-Kwang Jeff Kuo ◽

Vaibhava Goel

Keyword(s):

Natural Language ◽

System Design ◽

Data Visualization ◽

Analysis Method ◽

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Learning User Intentions in Natural Language Call Routing Systems

Recent Developments and New Direction in Soft-Computing Foundations and Applications - Studies in Fuzziness and Soft Computing ◽

10.1007/978-3-319-32229-2_4 ◽

2016 ◽

pp. 37-46 ◽

Author(s):

Kamil Aida-zade ◽

Samir Rustamov

Keyword(s):

Natural Language ◽

Call Routing ◽

User Intentions

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Unsupervised training techniques for natural language call routing

IEEE International Conference on Acoustics Speech and Signal Processing ◽

10.1109/icassp.2002.1004770 ◽

2002 ◽

Author(s):

Iyer ◽

Gish ◽

McCarthy

Keyword(s):

Natural Language ◽

Training Techniques ◽

Call Routing ◽

Unsupervised Training

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Language Model Estimation for Optimizing End-to-end Performance of a Natural Language Call Routing System

Proceedings. (ICASSP '05). IEEE International Conference on Acoustics, Speech, and Signal Processing, 2005. ◽

10.1109/icassp.2005.1415176 ◽

2006 ◽

Author(s):

V. Goel ◽

Hong-Kwang Kuo ◽

S. Deligne ◽

Cheng Wu

Keyword(s):

Natural Language ◽

Language Model ◽

Model Estimation ◽

Call Routing ◽

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Boosting and combination of classifiers for natural language call routing systems

Speech Communication ◽

10.1016/s0167-6393(03)00103-1 ◽

2003 ◽

Vol 41 (4) ◽

pp. 647-661 ◽

Author(s):

Imed Zitouni ◽

Hong-Kwang Jeff Kuo ◽

Chin-Hui Lee

Keyword(s):

Natural Language ◽

Call Routing ◽

Combination Of Classifiers

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Collectives of Term Weighting Methods for Natural Language Call Routing

Informatics in Control, Automation and Robotics - Lecture Notes in Electrical Engineering ◽

10.1007/978-3-319-26453-0_6 ◽

2015 ◽

pp. 99-110 ◽

Author(s):

Roman Sergienko ◽

Tatiana Gasanova ◽

Eugene Semenkin ◽

Wolfgang Minker

Keyword(s):

Natural Language ◽

Term Weighting ◽

Call Routing ◽

Weighting Methods

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A Comparative Study of Text Preprocessing Techniques for Natural Language Call Routing

Lecture Notes in Electrical Engineering - Dialogues with Social Robots ◽

10.1007/978-981-10-2585-3_2 ◽

2016 ◽

pp. 23-37 ◽

Author(s):

Roman Sergienko ◽

Muhammad Shan ◽

Alexander Schmitt

Keyword(s):

Natural Language ◽

Comparative Study ◽

Call Routing ◽

Text Preprocessing

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A framework for large scalable natural language call routing systems

International Conference on Natural Language Processing and Knowledge Engineering, 2003. Proceedings. 2003 ◽

10.1109/nlpke.2003.1275870 ◽

2004 ◽

Author(s):

Cheng Wu ◽

D. Lubensky ◽

Juan Huerta ◽

Xiang Li ◽

Hong-Kwang Jeff Kuo

Keyword(s):

Natural Language ◽

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A study on natural language call routing

Proceedings 1998 IEEE 4th Workshop Interactive Voice Technology for Telecommunications Applications. IVTTA '98 (Cat. No.98TH8376) ◽

10.1109/ivtta.1998.727690 ◽

2002 ◽

Author(s):

C.-H. Lee ◽

R. Carpenter ◽

W. Chou ◽

J. Chu-Carroll ◽

W. Reichl ◽

...

Keyword(s):

Natural Language ◽

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