ANALYSIS OF A QUEUEING MODEL FOR A CALL CENTER WITH IMPATIENT CUSTOMERS AND AFTER-CALL WORK

International Journal of Pure and Apllied Mathematics ◽

10.12732/ijpam.v90i2.10 ◽

2014 ◽

Vol 90 (2) ◽

Author(s):

H. Takagi ◽

Y. Taguchi

Keyword(s):

Call Center ◽

Queueing Model ◽

Impatient Customers

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The M/M/1/K interdependent retrial queueing model with impatient customers and controllable arrival rates

International Journal of Applied Mathematical Research ◽

10.14419/ijamr.v3i4.3575 ◽

2014 ◽

Vol 3 (4) ◽

pp. 485 ◽

Author(s):

B. Antline Nisha ◽

M. Thiagarajan

Keyword(s):

Queueing Model ◽

Impatient Customers ◽

Retrial Queueing ◽

Controllable Arrival Rates

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Performance Analysis and Optimization of a Queueing Model for a Multi-skill Call Center in M-Design

Advances in Intelligent Systems and Computing - Queueing Theory and Network Applications ◽

10.1007/978-3-319-22267-7_14 ◽

2016 ◽

pp. 153-162 ◽

Author(s):

Dequan Yue ◽

Chunyan Li ◽

Wuyi Yue

Keyword(s):

Performance Analysis ◽

Call Center ◽

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Nonlinear Programming Problem for an M-Design Multi-Skill Call Center with Impatience Based on Queueing Model Method

Trends in Mathematics - Advances in Algebra and Analysis ◽

10.1007/978-3-030-01120-8_28 ◽

2018 ◽

pp. 243-251

Author(s):

K. Banu Priya ◽

P. Rajendran

Keyword(s):

Nonlinear Programming ◽

Programming Problem ◽

Call Center ◽

Queueing Model ◽

Nonlinear Programming Problem ◽

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Analysis of MAP/PH/1 queueing model with immediate feedback, starting failures, single vacation, standby server, delayed repair, breakdown and impatient customers

International Journal of Mathematics in Operational Research ◽

10.1504/ijmor.2021.116981 ◽

2021 ◽

Vol 19 (3) ◽

pp. 269

Author(s):

G. Ayyappan ◽

K. Thilagavathy

Keyword(s):

Queueing Model ◽

Impatient Customers ◽

Immediate Feedback ◽

Single Vacation ◽

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QBD approximations of a call center queueing model with general patience distribution

Computers & Operations Research ◽

10.1016/j.cor.2006.12.002 ◽

2008 ◽

Vol 35 (8) ◽

pp. 2463-2481 ◽

Author(s):

Ken’ichi Kawanishi

Keyword(s):

Call Center ◽

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Queueing Model of a Call Center with two Classes of Customers and Skill-Based Routing

Lecture Notes in Economics and Mathematical Systems - Performance Analysis and Optimization of Inbound Call Centers ◽

10.1007/978-3-642-55506-0_5 ◽

2003 ◽

pp. 97-163

Author(s):

Raik Stolletz

Keyword(s):

Call Center ◽

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Performance analysis and the staffing optimization for a multi-skill call center in M-design based on queueing model method

Computer Science, Technology and Application ◽

10.1142/9789813200449_0057 ◽

2016 ◽

Author(s):

Chun-Yan Li

Keyword(s):

Performance Analysis ◽

Call Center ◽

Queueing Model ◽

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A Queuing Model of the N-design Multi-skill Call Center with Impatient Customers

International Journal of u- and e- Service Science and Technology ◽

10.14257/ijunesst.2015.8.4.06 ◽

2015 ◽

Vol 8 (4) ◽

pp. 51-60 ◽

Author(s):

Chunyan Li ◽

Dequan Yue

Keyword(s):

Call Center ◽

Impatient Customers ◽

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Call center operation model as a MAP/PH/N/R−N system with impatient customers

Problems of Information Transmission ◽

10.1134/s0032946011040053 ◽

2011 ◽

Vol 47 (4) ◽

pp. 364-377 ◽

Author(s):

S. A. Dudin ◽

O. S. Dudina

Keyword(s):

Call Center ◽

Impatient Customers ◽

Operation Model

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Analysis of MAP(1), MAP(2)/ PH/ 1 Non-preemptive Priority Queueing Model Under Classical Retrial Policy with Breakdown, Repair, Discouragement, Single Vacation, Standby Server, Negative Arrival and Impatient Customers

International Journal of Applied and Computational Mathematics ◽

10.1007/s40819-021-01126-y ◽

2021 ◽

Vol 7 (5) ◽

Author(s):

G. Ayyappan ◽

K. Thilagavathy

Keyword(s):

Queueing Model ◽

Impatient Customers ◽

Preemptive Priority ◽

Single Vacation ◽

Priority Queueing

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