Performance Analysis and Optimization of a Queueing Model for a Multi-skill Call Center in M-Design

Advances in Intelligent Systems and Computing - Queueing Theory and Network Applications ◽

10.1007/978-3-319-22267-7_14 ◽

2016 ◽

pp. 153-162 ◽

Author(s):

Dequan Yue ◽

Chunyan Li ◽

Wuyi Yue

Keyword(s):

Performance Analysis ◽

Call Center ◽

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Performance analysis and the staffing optimization for a multi-skill call center in M-design based on queueing model method

Computer Science, Technology and Application ◽

10.1142/9789813200449_0057 ◽

2016 ◽

Author(s):

Chun-Yan Li

Keyword(s):

Performance Analysis ◽

Call Center ◽

Queueing Model ◽

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Performance Analysis and Evaluation of Database Connection Pool Technology Based on Queueing Model

Information Technology Journal ◽

10.3923/itj.2013.3571.3575 ◽

2013 ◽

Vol 12 (16) ◽

pp. 3571-3575

Author(s):

Huo Zhan-Qiang ◽

Zhang Jin-Cheng ◽

Wang Zhi-Heng

Keyword(s):

Performance Analysis ◽

Queueing Model ◽

Analysis And Evaluation ◽

Connection Pool

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Nonlinear Programming Problem for an M-Design Multi-Skill Call Center with Impatience Based on Queueing Model Method

Trends in Mathematics - Advances in Algebra and Analysis ◽

10.1007/978-3-030-01120-8_28 ◽

2018 ◽

pp. 243-251

Author(s):

K. Banu Priya ◽

P. Rajendran

Keyword(s):

Nonlinear Programming ◽

Programming Problem ◽

Call Center ◽

Queueing Model ◽

Nonlinear Programming Problem ◽

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Performance Analysis and Evaluation for Connection-Oriented Networks Based on Discrete Time Vacation Queueing Model

Quality Technology & Quantitative Management ◽

10.1080/16843703.2008.11673175 ◽

2008 ◽

Vol 5 (1) ◽

pp. 51-62 ◽

Author(s):

Zhanqiang Huo ◽

Shunfu Jin ◽

Naishuo Tian

Keyword(s):

Performance Analysis ◽

Discrete Time ◽

Queueing Model ◽

Analysis And Evaluation

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Modeling and Performance Analysis for Sleep-Mode in IEEE 802.16m Based on Discrete Queueing Model

Journal of Computational and Theoretical Nanoscience ◽

10.1166/jctn.2016.5138 ◽

2016 ◽

Vol 13 (3) ◽

pp. 1944-1950

Author(s):

Aizhong Mi ◽

Zhanqiang Huo

Keyword(s):

Performance Analysis ◽

Queueing Model ◽

Ieee 802.16M ◽

And Performance

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A Queueing Model and Performance Analysis of UPnP/HTTP Client Server Interactions in Networked Control Systems

Computer Networks - Communications in Computer and Information Science ◽

10.1007/978-3-030-21952-9_27 ◽

2019 ◽

pp. 366-386 ◽

Author(s):

Marek Fiuk ◽

Tadeusz Czachórski

Keyword(s):

Performance Analysis ◽

Control Systems ◽

Networked Control Systems ◽

Networked Control ◽

Queueing Model ◽

Client Server ◽

And Performance

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A Multiphase Queueing Model for Performance Analysis of a Multi-hop IEEE 802.11 Wireless Network with DCF Channel Access

Information Technologies and Mathematical Modelling. Queueing Theory and Applications - Communications in Computer and Information Science ◽

10.1007/978-3-030-33388-1_14 ◽

2019 ◽

pp. 162-176

Author(s):

Andrey Larionov ◽

Vladimir Vishnevsky ◽

Olga Semenova ◽

Alexander Dudin

Keyword(s):

Performance Analysis ◽

Wireless Network ◽

Ieee 802.11 ◽

Channel Access ◽

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Performance analysis of the parallel cyclic two-stage queueing model

Performance Evaluation ◽

10.1016/0166-5316(94)90038-8 ◽

1994 ◽

Vol 19 (2-3) ◽

pp. 167-193 ◽

Author(s):

Vittoria de Nitto Personè ◽

Giuseppe Iazeolla

Keyword(s):

Performance Analysis ◽

Queueing Model ◽

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Performance analysis of an inbound call center with skills-based routing

OR Spectrum ◽

10.1007/s00291-004-0161-y ◽

2004 ◽

Vol 26 (3) ◽

pp. 331-352 ◽

Author(s):

Raik Stolletz ◽

Stefan Helber

Keyword(s):

Performance Analysis ◽

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QBD approximations of a call center queueing model with general patience distribution

Computers & Operations Research ◽

10.1016/j.cor.2006.12.002 ◽

2008 ◽

Vol 35 (8) ◽

pp. 2463-2481 ◽

Author(s):

Ken’ichi Kawanishi

Keyword(s):

Call Center ◽

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