Performance Analysis and Optimization of a Queueing Model for a Multi-skill Call Center in M-Design

Author(s):  
Dequan Yue ◽  
Chunyan Li ◽  
Wuyi Yue
2013 ◽  
Vol 12 (16) ◽  
pp. 3571-3575
Author(s):  
Huo Zhan-Qiang ◽  
Zhang Jin-Cheng ◽  
Wang Zhi-Heng

1994 ◽  
Vol 19 (2-3) ◽  
pp. 167-193 ◽  
Author(s):  
Vittoria de Nitto Personè ◽  
Giuseppe Iazeolla

OR Spectrum ◽  
2004 ◽  
Vol 26 (3) ◽  
pp. 331-352 ◽  
Author(s):  
Raik Stolletz ◽  
Stefan Helber

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