An empirical study of new value creation in financial service companies using design for Six Sigma approach

Author(s):  
Yudi Azis ◽  
Hiroshi Osada
2017 ◽  
Vol 9 (18) ◽  
Author(s):  
Jesús Gerardo Cruz Álvarez

Abstract. The aim of this study is to discuss new product development based on a traditional stage-gate process and to examine how new product development [NPD] tools, such as lean design for Six Sigma, can accelerate the achievement of the main goals of NPD: reliable product quality, cost-effective implementation, and desired time-to-market. These new tools must be incorporated into a new approach to NPD based on the Advanced Product and Quality Planning methodology.Keywords: analysis of variance (ANOVA), design for Six Sigma, DMAIC, industrialexperimentation, robust designResumen. El objetivo de la presente investigación es la promoción de una discusión teórica y practica sobre el enfoque tradicional de lanzamiento de nuevos productos bajo la metodología por fases. Una revisión a profundidad cómo las nuevas herramientas del desarrollo de nuevos productos en lo particular el diseño para seis sigma puede acelerar el tiempo de respuesta al mercado de forma exitosa y a una relación atractiva de costo – beneficio. Las nuevas herramientas pueden ser incorporadas dentro de la estrategia dedesarrollo de nuevos productos bajo el enfoque de planeación avanzada de la calidad de nuevos productos.Palabras clave: análisis de varianza, diseño para seis sigma, diseño robusto,experimentación industrial, metodología DMAIC


Author(s):  
Martínez S. Miguélez ◽  
A. Errasti ◽  
J. A. Alberto

2019 ◽  
Vol 37 (3) ◽  
pp. 470-493
Author(s):  
Jiju Antony ◽  
Michael Sony

Purpose The purpose of this paper is to carry out an empirical study of the limitations and emerging trends of Six Sigma in manufacturing and service companies. Design/methodology/approach The authors developed an online survey instrument based on the existing literature addressing the current limitations and emerging trends of Six Sigma in manufacturing and service companies. In this study, 75 Six Sigma Master Black Belts, 39 Black Belts and 12 Green Belts from large manufacturing and service companies participated; each of whom is familiar with the Six Sigma topics. Findings This study reports the top 5 limitations and emerging trends of Six Sigma from the viewpoints of subject matter experts from large manufacturing and service companies from over 20 countries. The main finding is that the top 4 limitations were identical for both manufacturing and service companies. These limitations include: the integration of Six Sigma with Big Data, the use of Six Sigma in small medium and micro-enterprises, an over emphasis of Six Sigma on variability reduction and the poor implementation of Six Sigma and its resultant negative impact on employee satisfaction. Practical implications In order to sustain Six Sigma initiatives in organisations, the authors argue that the limitations and emerging trends of this powerful business strategy should be understood and appropriate remedial strategies developed to address said limitations. Originality/value To the best of the authors’ knowledge, this is the first empirical study to examine the limitations and emerging trends of Six Sigma in both manufacturing and service organisations. Moreover, the findings of the study can be very beneficial to many organisations.


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