Research Findings and International Institutional Recommended Principles

This chapter examines the relationship between the centric ratings (for USA, EU, India, South East Asia, Australia, and NZ) and six key United Nations ICT societal variables, namely, eGovernment Development Index, Online Service Index, Telecommunication Infrastructure Index, Human Capital Index, eParticipation Index, and Human Development Index. The chapter then examines the digital strategic principles identified by the Organisation for Economic Co-operation and Development (OECD) and World Bank. The findings suggest that the main difference between the recommended digital strategies of OECD and World Bank is the way they view the citizen and civil society. OECD sees the citizen and civil society in broad terms, whereas the World Bank focuses on different categories of citizens and civil society. This micro-view enables the World Bank to make specific recommendations regarding how the digital age can assist in developing all categories of people to achieve a truly digital inclusive society.

Author(s):  
Sampath S. Windsor ◽  
Carol Royal ◽  
Chatura C. Windsor

Academic research that examines different leadership models utilised in the digital age within ICT4D that facilitates the Fourth Industrial Revolution for the marginalised people are scarce. This study focused on the e-Sri Lanka program, initially funded by the World Bank as a unique South Asian project that established a network of 1,005 Nenasala telecentres. Sri Lanka is further focused on building an e-smart, e-inclusive society through ICT4D. In 2020, the Nenasala 2.0 initiative is to be expanded on the Nenasala network to scale up e-society innovations. This context provides an exciting research bedrock to explore. The research findings revealed that leadership at various organisational levels will be key to Nenasala 2.0 and ICT4D program sustainability. The Nenasala model that benefitted from unique community-based leadership was termed socio-cultural leadership. A replication of the study in other developing countries to identify the leadership needed in ICT4D could prove invaluable as it may identify viable complementary options to commercially orientated telecentres.


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