scholarly journals Resources for Service Quality Improvement as Competitive Advantages: A Conceptual Model for Services Firms in Vietnam

2012 ◽  
Vol 5 (9) ◽  
Author(s):  
Hoa Quynh Thi Bui ◽  
Thanh Hai Nguyen
Keyword(s):  
Quality Improvement ◽  
Service Quality ◽  
Conceptual Model ◽  
Competitive Advantages

Service Quality Improvement for Airlines by Utilizing QFD and Fuzzy Theory

2014 ◽  
Vol 28 (1) ◽  
pp. 75-98 ◽  
Author(s):  
Eun-Song Bae ◽  
Daecheol Kim
Keyword(s):  
Quality Improvement ◽  
Service Quality ◽  
Fuzzy Theory

Factors for Medical Service Quality Improvement in Hospital

2010 ◽  
Vol 12 ◽  
pp. 37 ◽  
Author(s):  
Jong-In Kim ◽  
Hyung-Won Oh
Keyword(s):  
Quality Improvement ◽  
Service Quality ◽  
Medical Service

Tourism service quality improvement – ‘the early bird catches the worm’

2014 ◽  
Vol 26 (7-8) ◽  
pp. 793-810
Author(s):  
Shu-Ping Lin ◽  
Chen-Lung Yang ◽  
Thao-Minh Ho
Keyword(s):  
Quality Improvement ◽  
Service Quality ◽  
Early Bird ◽  
Tourism Service

Competitive service quality improvement (CSQI): a case study in the fast-food industry

2004 ◽  
Vol 4 (2) ◽  
pp. 75-84 ◽  
Author(s):  
Seok-hoon Lee ◽  
Yong-pil Kim ◽  
Nigel Hemmington ◽  
Deok-kyun Yun
Keyword(s):  
Quality Improvement ◽  
Service Quality ◽  
Fast Food ◽  
Food Industry ◽  
Fast Food Industry
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