Advances in Services Marketing and Management
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Published By Elsevier

9780762300099
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Fair service

1996 ◽  
pp. 109-126 ◽  
Author(s):  
Elizabeth C Clemmer ◽  
Benjamin Schneider

A canonical model of consumer evaluations and theoretical bases of expectations

1996 ◽  
pp. 1-44 ◽  
Author(s):  
Dawn Iacobucci ◽  
Amy L Ostrom ◽  
Bridgette M Braig ◽  
Alexa Bezjian-Avery
Keyword(s):  
Canonical Model ◽  
Consumer Evaluations

Cooperation new service development: A social dynamic approach

1996 ◽  
pp. xxvi-xxvii
Author(s):  
Ariane M. von Raesfeld Meijer ◽  
Ko de Ruyter ◽  
Pépin Cabo
Keyword(s):  
Service Development ◽  
New Service Development ◽  
Dynamic Approach ◽  
Social Dynamic

Preface

1996 ◽  
pp. ix-x
Author(s):  
Teresa A Swartz ◽  
David E Brwen ◽  
Stephen W Brown
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