service development
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2022 ◽  
Vol 27 (1) ◽  
pp. 32-39
Stephen Abbott ◽  
Rosamund Bryar

Nursing service development or innovation projects, even small-scale ones, can be difficult to deliver and evaluate, due to a lack of resources and support. Results can also be difficult to disseminate, limiting transfer of learning. This paper presents findings from a realist evaluation of 10 small projects supported by the Queen's Nursing Institute Homeless and Inclusion Health Programme to deliver innovation in health care for people experiencing homelessness and other marginalised groups. These nurse-led projects were funded by the Queen's Nursing Institute and the Oak Foundation, and were largely successful in achieving outcomes to support the improved health of people experiencing homelessness and other marginalised groups. This realist evaluation explores the factors that contributed to the delivery of positive outcomes. All were impacted by the context and the response (mechanisms) of people experiencing homelessness and staff within these settings. It is hoped that the lessons learned will enable better support for nurse innovation projects in the future.

2022 ◽  
pp. 606-618
Sachin Soonthodu ◽  
Susheela Shetty

Technology plays a crucial role in inclusive growth of modern human management systems. Recruitment, hiring, training, retaining, workplace administration, and optimizing workforce environment are the major functions of human resources management. Adopting innovative technology within the organisation enables the managers to accumulate and deliver the information as well as communicate with employees more effectively. India, as one of the developed countries, is successfully integrating technology in human resource management systems to ensure market-driven product and service development. Technology makes jobs easy; at the same time, it threatens the job market by reducing the human resource requirement to perform particular tasks. An effective human resource management should have the ability to integrate technology and the human resource for the better development of an organisation. This theoretical study focuses on various technologies adopted by the human resource management to make the workplace effective and highly productive.

2022 ◽  
pp. 1-16
Fayez Salma ◽  
Jorge Marx Gómez

Rapidly increasing of requirements of business pushed researchers to define new approaches and methodologies to meet marketing needs. Agile methodology has been created and replaced the traditional-driven development methods that focus on soliciting, documenting a complete set of requirements, and take a long time comparing to market change. On the other hand, customers need to be closer to the development process and collaborate with team development. Despite agile advantages, introducing new tools, coordination, and collaboration concepts, some challenges still need to be discussed and improved. These challenges relate to achieve balanced IT service development process in the organization. As a result, new trends have been created to facilitate new changes in software development. This chapter will study agile methodologies and different challenges with suggested solutions generated from agile philosophy itself.

2022 ◽  
Vol 98 ◽  
pp. 102148
Justin Rex ◽  
David Ballard ◽  
Laurie A. Garrow ◽  
Russell W. Mills ◽  
David Weingart

2022 ◽  
Vol 132 ◽  
pp. 02001
Yoo-Jin Han

With the rapid development of ICT technology, a platform business is exerting a dominant influence in various fields. This type of a business has a great ripple effect in that it creates value by engaging and connecting various market actors such as producers, suppliers, and business partners to the platform ecosystem, rather than directly selling independent products or services. In this vein, the current study introduces the emergence and growth process of Kakao, which has a monopolistic dominance in the Korean mobile messenger market, as an example of a platform business. This company started to be distributed to Korean consumers in 2010 and is currently exercising its market influence in various fields such as commerce, entertainment, finance, and transportation, and more growth is expected in the future. Based on the case investigation, the background of Kakao’s success can be interpreted with a combination of various reasons, such as Korea’s developed ICT environment, a large game users’ population, quick service launch, the strategy to utilize the founder’s previous work experience, and service development geared towards Korean consumers.

Shailaja Dilip Pawar

Abstract: Cloud computing is actually a model for enabling convenient, limitless, on demand network access to a shared pool of computing resource. This paper describes introductory part explain the concept of cloud computing, different components of cloud, types of cloud service development. At last paper elaborates the classification of cloud computing which will clear the ovelall idea of cloud computing to the learners who are new to this field. Keywords: cloud computing, SaaS, PaaS, IaaS

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Michael Benedic

Purpose This paper aims to explore how social media can be used strategically for delivering new services in a small- and medium-sized enterprise (SME) context. Design/methodology/approach Single case study: CONSULT+ (pseudonym), a consulting firm specialized in change management. Consultants use a social media network to develop their new services. Findings To take on the challenges of heightened competition, CONSULT+ has created thematic business units to encourage new service development. This research explored strategies, practices and benefits associated of using social media network by intrapreneurs at all levels of new service idea trajectory (idea generation, elaboration, championing and implementation). Research limitations/implications The research is based on a single case study. Further research should be conducted to establish the generalization of the results. Practical implications This paper highlights the key success factors in making such an approach successful: raising awareness of the benefits of using social media; analysing of complementarities of tools; accompanying the development of advanced practices; capturing the valuable potential for the organization and avoiding negative effects of individual practices. Originality/value The research provides a unique approach that can be practically implemented within knowledge-intensive SMEs to leverage social media network to deliver new services (best practices and insights for managerial support schemes).

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Tabea Ramirez Hernandez ◽  
Melanie E. Kreye

PurposeEngineering-service (ES) development is characterised by high uncertainty, the management of which is crucial for the success of the offering during the provision of ESs. This paper studies suitable organisational capabilities to address different uncertainty types.Design/methodology/approachBased on conceptualisation of individual uncertainty types and organisational capabilities, this study investigated their empirical links through six case studies of ES development projects. The data consisted of 64 semi-structured interviews, 10 weeks of observational data and 166 supporting documents describing the projects.FindingsThe findings provide empirical evidence for four distinct uncertainty types (environmental, organisational, technical and relational uncertainty) and the organisational capabilities needed for addressing them. The authors identified unique dominant capabilities for each uncertainty type (commercialisation for environmental uncertainty, coordination for organisational and technical uncertainty, and relational capabilities for relational uncertainty), which were complemented with supporting capabilities, including project management and integration.Originality/valueThis study contributes to the service operations literature by merging previously separate research streams on uncertainty and organisational capabilities in ESs and servitization. Through this merge, this study offers a more coherent understanding by extending previously sporadic insights into specific links between individual uncertainty types and individual capabilities.

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