Nonparametric Path Analysis on Consumer Satisfaction and Consumer Engagement in PT Pertamina

The purpose of this research is to apply nonparametric path analysis on consumer satisfaction and consumer engagement of PT Pertamina. The results of the analysis are expected to be able to provide an estimate of the function in determining consumer satisfaction and consumer engagement of PT Pertamina. This study uses primary data involving five variables, namely Digitalization (X1), Consumer Needs (X2), Consumer Service (X3), Consumer Satisfaction (Y1), Consumer Engagement (Y3). Variable measurement technique is done by calculating the average score on the items. Sampling in this study used a purposive sampling technique with the respondent's criteria being company leaders. The result of this research is the estimation of nonparametric Path function using MARS approach on various interactions. The best estimate of the function of obedient behavior in paying credit is when it involves 3 variables, namely the digitization variable (X1), Consumer Needs (X2), Consumer Service (X3) with a value ofgeneralized cross-validation The smallest (GCV) obtained is 0.2833. The originality of this research is that the variables used are the results of DNA analysis (Discourse Network Analysis), where the analysis extracts information from cyberspace which is then formed as the main issue and becomes a variable. In addition, there is no previous research that examines nonparametric path analysis on PT Pertamina's consumer satisfaction and engagement.The purpose of this research is to apply nonparametric path analysis on consumer satisfaction and consumer engagement of PT Pertamina. The results of the analysis are expected to be able to provide an estimate of the function in determining consumer satisfaction and consumer engagement of PT Pertamina. This study uses primary data involving five variables, namely Digitalization (X1), Consumer Needs (X2), Consumer Service (X3), Consumer Satisfaction (Y1), Consumer Engagement (Y3). Variable measurement technique is done by calculating the average score on the items. Sampling in this study used a purposive sampling technique with the respondent's criteria being company leaders. The result of this research is the estimation of nonparametric Path function using MARS approach on various interactions. The best estimate of the function of obedient behavior in paying credit is when it involves 3 variables, namely the digitization variable (X1), Consumer Needs (X2), Consumer Service (X3) with a value ofgeneralized cross-validation The smallest (GCV) obtained is 0.2833. The originality of this research is that the variables used are the results of DNA analysis (Discourse Network Analysis), where the analysis extracts information from cyberspace which is then formed as the main issue and becomes a variable. In addition, there is no previous research that examines nonparametric path analysis on PT Pertamina's consumer satisfaction and engagement.

Civil liability of taxi-aggregation companies: Between contract and tort law

Technical and information progress undoubtably have an influence on the trade market and the consumer service sector of the modern economy. The sphere of taxi companies is no exception. When a user downloads a taxi-aggregation company’s application and orders a taxi, using its information about a carrier, this causes uncertainty in the qualifcation of the legal relationship between aggregator, carrier, and consumer. This ambiguity becomes critical if non-performance of the contract causes injury or non-pecuniary loss to a passenger. In this case, a concurrence arises between contact and tort qualifcation of the claim against the carrier and/or aggregator. The essay examines approaches to the distribution of liability between the aggregator, the carrier, and other persons who could contribute to causing harm, from the point of view of contract and tort law.

Omnichannel retailing: does it empower consumers and influence patronage?

PurposeThis study analyzes how omnichannel integration influences customer patronage intention, highlighting the moderation effect of consumer service experience consciousness. Additionally, it also examines the sequential mediating role of consumer empowerment and satisfaction.Design/methodology/approachThis study uses a survey method to collect data from 336 young Indian consumers, having experienced omnichannel retailing. Data were analyzed using SPSS PROCESS macro to examine both the mediating and moderated relationships.FindingsThe results confirm that a customers' perceived online–offline channel integration increases their patronage intention directly and through the mediating role of consumer empowerment and satisfaction. Additionally, as a moderator, consumer service experience consciousness does not necessarily impact consumer patronage interest through the mediating role of consumer empowerment. Nevertheless, it does have a negative impact through the mediating role of consumer satisfaction.Practical implicationsThis study provides insights into designing online–offline retailing integration, based upon which, proposes several recommendations for increasing customer satisfaction and patronage intention.Originality/valueTo the best of the authors' knowledge, this is among the first studies to highlight the theory of consumer empowerment in the context of omnichannel retailing. Thus, it contributes to the extant literature on omnichannel retailing while investigating the moderating role of consumer service experience consciousness.

Trends and risks of developing local consumer markets in rural areas

The paper considers trends and risks of development of local consumer markets of rural territories, measures of state programs aiming at sustainable developing consumer markets. The concepts of municipalities of rural territories and consumer markets of rural territories are given. The main indicators of the consumer market, such as turnover of retail trade and catering, as well as indicators of the consumer service sector, are analyzed.

“ANALISA PENGARUH LIKUIDITAS, PROFITABILITAS DAN LEVERAGE TERHADAP NILAI PERUSAHAAN DAN IMPLIKASINYA TERHADAP KEBIJAKAN DEVIDEN PADA CONSUMER SERVICE INDUSTRY, HOTELS, RESTAURANT AND LIESURE SECTOR DI BURSA EFEK SINGAPURA”

Tujuan dari penelitian ini adalah bagaimana pengaruh “Likuiditas, Profitabilitas, dan Leverage terhadap Nilai Perusahaan” dan implikasinya terhadap Kebijakan Deviden pada Consumer Service Industry, Hotels, Restaurant and Liesure Sector di Bursa Efek Singapura (SGX). Data penelitian ini terdiri dari neraca, laporan laba/rugi dan laporan nilai deviden selama 4 (empat) tahun, terhitung mulai dari periode tahun 2013 sampai dengan tahun 2016. Variabel bebas dari penelitian ini adalah Likuiditas, Profitabilitas dan Leverage, sedangkan variabel terikatnya adalah “Nilai Perusahaan dan variabel moderatenya adalah Kebijakan Deviden.” Metode yang diaplikasikan dalam penelitian ini yaitu penelitian dengan analisa data kauntitatif dan secara deskriptif. Metode akumulasi data dilakukan dengan menggunakan populasi dan sample. Hasil perhitungan menyatakan bahwa Likuiditas memiliki pengaruh terhadap Nilai Perusahaan, dimana secara parsial uji hipotesis CR terhadap PER memiliki pengaruh positif dan signifikan yaitu (2.200547>2.02809) dan nilai probabilitas CR lebih rendah dari konstanta (0.0339<0.05). Profitabilitas memiliki pengaruh terhadap Nilai Perusahaan. Dimana secara parsial, uji hipotesis NPM terhadap PER yang dijadikan alat ukur memiliki pengaruh negative yang signifikan dengan t-hitung lebih kecil dari t-tabel (-10.04784 < 2,02809) dan nilai probabilitas NPM lebih kecil dari konstanta (0,0000 < 0.05). Leverage tidak memiliki pengaruh terhadap Nilai Perusahaan. Dimana secara parsial, uji hipotesis DAR terhadap PER yang dijadikan sebagai alat ukur tidak memiliki pengaruh dan tidak signifikan dengan t-hitung lebih kecil dari t-tabel (-1.879704 < 2,02809) dan nilai probabilitas DAR lebih besar dari konstanta (0.0678 > 0.05). Likuiditas, Profitabilitas dan Leverage memiliki pengaruh terhadap Nilai Perusahaan. Dimana secara simultan, uji hipotesis CR, NPM dan DAR terhadap PER yang dijadikan sebagai alat ukur memiliki pengaruh dan signifikan dengan F tabel < F hitung (38.36989 > 2,87) dan probabilitas (prob) sebesar 0.000000 terlihat lebih rendah dari nilai signifikan 0,05, dengan persentase keterkaitan antara variable dependen terhadap variabel independen sebesar 74.20%, dan 25.80% dipengaruhi faktor lain. Nilai Perusahaan memiliki pengaruh terhadap Kebijakan Deviden. Dimana secara parsial, uji hipotesis PER terhadap DPR yang dijadikan sebagai alat ukur memiliki pengaruh dan signifikan dengan F hitung > F tabel (6.374424 > 4,10) dimana angka probabilitas (prob) yaitu 0,0001 lebih rendah nilanya dari 0,05. Kata Kunci :Likuiditas, Current Ratio, Profitabilitas, Net Profit Margin, Leverage, Debt To Asset Ratio, Nilai Perusahaan, Rasio Harga Terhadap Pendapatan, Kebijakan Deviden, Dividend Payout Ratio.

Diminutive Functioning in Modern Russian Speech

The article discusses the features of diminutives in modern Russian speech. The focus is on the use of expressive diminutives, mainly nouns. The main areas of the use of derivatives with suffixes of subjective assessment in Russian speech at the turn of the 21th century are distinguished: unceremonious treatment, communication with children, the gastronomic sphere and consumer service situations. The evaluative ambivalence of expressive diminutives and an increase in the number of contexts involving these derivative words to express irony are stated. A number of trends in the use of expressive diminutives in modern Russian speech are revealed: the use of derivative words, in which the affix semantics contradict the meaning of the stem, and the distribution of status category words and adverbs with diminutive suffixes. The role of diminutives in the Russian language picture of the world and its dynamics associated with changes in the nature of the use of the derivatives in question are emphasized.

Maximum Utilization of Dynamic Rating Operated Distribution Transformer (DRoDT) with Battery Energy Storage System: Analysis on Impact from Battery Electric Vehicles Charging

This paper investigates thermal overloading, voltage dips and insulation failure across a distribution transformer (DT), under residential and battery electric vehicle (BEV) loadings. The objective of this paper is to discuss the charging impact of BEVs on voltage across consumer-service points, as well as across the life of paper insulation under varying ambient temperatures (during winter and summer), with and without a centralized battery energy storage system (BESS). This study contributes in two ways. The first part of this study deals with coordinated and uncoordinated BEV charging scenarios. The second part of this study deals with maximum utilization of a test DT rated under dynamic thermal rating (DRoDT). The DRoDT integration with BESS is carried out to flatten the load spikes, to obtain maximum DT utilization, to achieve active power and voltage supports in addition to an enhanced DT lifespan. The obtained results indicate that, when test DT operates under the proposed hybrid technique (combining both dynamic transformer ratings and a centralized BESS), it attains maximum utilization, lower hot-spot temperature, enhanced lifespan, less degraded paper insulation and an improved voltage across each consumer service point. The proposed technique is furthermore found effective in maintaining the loading across the distribution transformer within the nominal limits. However, under excess loading during peak hours, the proposed technique provides relief to the DT to a certain extent. To achieve an optimal DT operation and an enhanced BESS lifespan, the BESS is operated under nominal charging and discharging cyclic limits. Under the proposed DRoDT integration with BESS, DT attains 25.9% more life when loaded with coordinated BEV charging, in comparison to no BESS integration under the same loading scenario. The worst loading due to uncoordinated BEV charging also brings 51% increase in DT life when loaded under the proposed technique.

Reflection on consumers in e-Commerce

This paper presents a reflection on the ideal requirements that a provider should offer to the consumer. Traditionally, studies are made to improve products and/or services, but the consumer's point of view is disesteemed. This work approaches the commerce scenario from an approach where the consumer is the protagonist. The context of analysis is electronic commerce (e-commerce), however, the approaches can be extended to traditional commerce. It should be noted that commerce can be classified as traditional or electronic. In the specific area of ecommerce, it is known that the relevant defining characteristic is the use of information and communication technologies (ICT). Due to the above, the consumer has some particularities that are considered to present the approach. It is about identifying the elements for ecommerce improvement. Improving the sale-purchase cycle that includes improving marketing, improving consumer service, improving the product and/or service offered, and the improvement of the WEB portal.